tErms & conditions
Tour Operator: The Tour Operator referred to hereaf- stiffer penalties during special events, fairs and con- censed local guides where required. Entrance fees unexpected issuance of air tickets, they must be im-
ter is Petrabax/PTB Hotels. vention periods. The tour operator will impose all hotel to all places visited are included where indicated. mediately paid in full regardless of any previous noti-
penalties plus the administrative fee. During special During holidays, some sights such as museums may fication to passenger.
TOUR PRICES: Our prices are LAND-ONLY packages. event periods, such as fairs and conventions, local be closed or unavailable for visits. Petrabax reserves
All prices are based on rates known at the time of holidays, etc., hotels may impose no-refund policy. the right to vary the sequence of sightseeing and/or SEAT ASSIGNMENT: We suggest that tour partici-
printing and are subject to increase without notice if Consult with the tour operator. No refunds on any to re-route the order of cities should circumstances pants contact the airline directly, 3 to 6 weeks prior to
such rates change prior to departure. Tour prices are unused portion of car rental. demand it. In either case, the itinerary content will be departure for seat assignments.
per person, based on double occupancy. Single room maintained; however, the order may change. Optional
supplements and triple room reductions are listed Insurance: The Tour Operator highly recommends excursions are offered in most cities. Your tour direc- PASSPORT/VISA: US citizens require a valid US
where applicable. that each traveler purchase travel and cancellation in- tor will advise you of the optional excursions available passport. Citizens of other countries require a valid
surance. Such insurance can be obtained separately on your tour, all of which must be purchased locally passport and may require additional documents. Such
RESERVATIONS/PAYMENT BREAKDOWN: A deposit through the Tour Operator website. (cannot be charged on credit cards). There are no re- persons should contact consulates of countries to be
of $300 will be required at time of booking (or 40% funds for any unused portion of these excursions. visited and obtain proper documents before departure.
of trip cost for El Transcantabrico Railtour). Final pay- Changes: Travelers holding confirmed tour or hotel Passengers are responsible for ensuring that they
ment is due 45 days prior to the departure date from reservations may request a change of date to another TOUR SERVICES: If the services included in the tour have the proper documents and MUST CHECK with
the USA. No booking will be considered confirmed Petrabax tour or hotel package of equal or greater cannot be supplied, or there are changes in an itiner- the respective consulates or visa agency to determine
until deposit and/or full payment is received by the value. Changes can be made up to 45 days before ary for reasons beyond our control, we will arrange whether any visas are required. The Tour Operator as-
Tour Operator. It is the responsibility of the traveler (or departure and are subject to availability. There will be for the provision of comparable services. Any result- sumes no liability for lack of proper documents.
his agent) to determine that final payment reaches the a charge of $50 for such changes if accepted by the ing additional expense will be payable by tour partici-
Tour operator on time. If payments are not received Tour Operator. pants; likewise, any resulting savings will be refunded NOT INCLUDED: Transportation between home city
within due time, Petrabax has the right to cancel the to the tour participants by Petrabax. and airport, porterage at U.S. gateways, air transpor-
bookings without any liability. For bookings made HOTELS: Hotels are classified by the Operator us- tation airport taxes, customs fees, immigration fees,
within 45 days of departure date, full payment is due ing government ratings, which vary from country to GROUND TRANSPORTATION: Is provided by private, agricultural fees, and any other charges/fees imposed
at time of booking. country. The Operator reserves the right to make air-conditioned coach or other conveyance as speci- at airports, passport and visa fees, tips to Tour Direc-
substitutions with hotels of similar or higher rat- fied in the itinerary. On our Escorted Tours the following tors, local city guides and motorcoach drivers, phone
CANCELLATIONS, CHANGES AND REFUNDS: Cancel- ings. Such substitutions may be made at any time rules apply: NO SMOKING and SEAT ROTATION. calls, laundry service and items of a personal nature,
lations and changes must be received by the Tour op- and without prior notice. The Tour Operator cannot or sightseeing, services or meals other than those
erator in writing. Changes and or cancellations must be held responsible for hotel over-bookings; should TRANSFERS: Round-trip transfers are included where specifically mentioned in the brochure itinerary page.
be made in writing directly with the Tour Operator by such occur, the Tour Operator will undertake to find specified, from airports, piers and railroad stations to
fax or email. similar accommodations in the same area. Accom- hotels while in Europe. Such transfers inclusion not- RESPONSIBILITY: The Tour Operator and its agents
Airfare: The airlines impose a change penalty of be- modations are based on two persons sharing a twin- withstanding, passenger is responsible for punctuality act only as agents for the traveler’s hotels, res-
tween $300.00 and $400.00 on most tickets modi- bedded room with private bath or shower, at the hotel on all flights and tour services, consequently lateness taurants, sightseeing and transportation (such as
fied after the ticketing deadline. Airlines may charge selected or similar. A single room may be provided will be considered as NO-SHOW and no refund is al- railroad, aircraft, boat, motorcoach, automobile, or
additional penalties and most tickets are non-refund- at an additional supplement. In many cases, single lowed. For ESCORTED TOUR passengers extending any conveyance). The Tour Operator and its agents
able in case of cancellation. The Tour Operator will rooms, though assuring privacy, are small and not pre-and-post tour dates, or deviating from set sched- shall not be responsible or liable for any injury, loss
pass any airline ticketing penalties, plus a $50 per as well situated as double room accommodations. ule, transfers are not included, but may be provided or damage, delay or inconvenience arising out of or
ticket fee for administrative expenses, on to the trav- In addition, rooms are assigned upon arrival based at a supplement. in connection with any defect in any vehicle or any
eler. Air ticket penalties may be waived if the cancel- on current availability and may vary in size, amenities act, omission, neglect, accident, error or default of
lation is the result of illness or death of the traveler or and location. Generally, triple rooms in Europe consist BAGGAGE HANDLING: Is included at most hotels our any company or person engaged in providing such
a member of his/her immediate family, and an official of two beds with a rollaway set up for a third party. on MOTORCOACH TOURS, and includes handling of hotel, restaurant, sightseeing, transportation or other
medical or death certificate is provided; but this is not This may not be comfortable for some travelers. In one normal size suitcase per person. Although airline services of the tour. The Tour Operator and its agents
always the case. the event a hotel substitution becomes necessary, a regulations generally allow free of charge a maximum shall not be responsible or liable for alterations of the
comparable class of hotel will be provided. Air con- of two bags with combined length, width and height of tour itinerary or arrangement, if such alterations be-
Escorted tours: Cancellations received more than 45 ditioning is available at most 4-star or higher hotels. 106 inches (economy) or 124 inches (first class); the come advisable or necessary for the comfort or well
days prior to departure will have a penalty of $50 per However, foreign air conditioning is not necessarily Tour Operator will accommodate only one normal size being of any passenger, or for any reason whatso-
person; those received between 45 and 31 days will used according to U.S. standards. Some tourist-class suitcase plus one small overnight bag on motorcoach ever. The right is reserved to withdraw any or all tours
have a penalty of 25% per person; those received be- hotels may have air conditioning available, and some tours. Wheeled carry-on cases are considered a nor- or portions thereof. The sole and exclusive responsi-
tween 30 and 6 days will have a penalty of 50% per may charge an additional supplement. mal piece of luggage. Additional baggage will incur bility and liability of the airline shall be in accordance
person. Cancellations received within 5 days or less an additional charge, to be paid locally. In addition, with and as limited by the contract of carriage in the
before departure or “no shows” will receive no refund. MEALS: Continental or buffet breakfast daily at your Petrabax is not responsible in the event that luggage passenger’s ticket, the applicable tariffs, and provi-
No refund will be made for abandonment of services. hotel, as indicated in the itineraries. Meals do not or tour participants’ belongings become damaged or sions of the Warsaw Convention, if applicable. The
No refunds will be made for transfers, city tours or any normally include beverages except coffee or tea with lost, which occurrence must be promptly notified to, airline shall not be responsible or liable for any act,
other services (including meals, accommodations or breakfasts. and acknowledged by recognized authority in writing. omission or occurrence not limited to hotel accom-
transportation) voluntarily not taken. Should Petrabax modations, restaurants, guide services and trans-
cancel a departure for any reason whatsoever, includ- TOUR PARTICIPANTS: On Escorted Tours there is no TOUR ESCORT: As indicated in tour features, a pro- portation (other than the airline) that are furnished
ing insufficient number of participants, a full refund of age limit. A handicapped participant who requires fessional bilingual tour director will accompany tours by contractors that are independent and that do not
all monies paid to Petrabax will be made. special assistance must be accompanied by a quali- while traveling by motorcoach. Some tours may oper- act on behalf of the airline, are not servants of the
fied helper who assumes total responsibility for the ate in both Spanish and English on the same motor- airline, and with whom the airline does not have any
El Transcantabrico Railtour: A 25% penalty, on the handicapped participant’s well being. Furthermore, coach. In the unusual event that a group numbers less business relationships, as joint ventures or otherwise.
40% deposit amount, applies to all cancellations. In most transportation services, including motorcoaches than 15 persons, the Tour Operator reserves the right Further, the airline shall not be responsible or liable
addition the following penalties apply: Cancellations are not equipped with wheelchair ramps and for to operate the tour in minibus or private car with a in any way for the accuracy of representations of the
between 32 and 17 days - 50%, between 16 and 7 safety reasons passengers requiring wheelchairs bilingual driver-escort, or by first class rail. Tour Operator and its agents on tour services other
days - 75%, less than 7 days - 100% penalty applies. cannot be transported. To assure congenial member- than those contained in the brochure. The services of
ship, Petrabax reserves the right to accept or reject AIRFARES: For details on designated flights, airfare any I.A.T.A.N. or A.R.C carrier may be used in the per-
All other hotels, services, and car rentals: Cancella- any person as a tour participant and to expel from supplements or reductions and lowest applicable formance of these tours, and references to the airline
tions received more than 45 days prior to departure the tour, any participant whose conduct is deemed airfares, consult your professional travel agent or Pe- herein shall be equally applicable to such I.A.T.A.N. or
will have a penalty of $50 per person; those received incompatible with the interest of the tour group. Any trabax at the time of booking. If passengers purchase A.R.C. carrier. PETRABAX IS NOT RESPONSIBLE FOR
between 45 and 31 days will have a penalty of 25% incurred expenses will be at the charge of the ex- non-refundable air tickets, Petrabax cannot be held ANY TYPOGRAPHICAL OR PRINTING ERRORS FOUND
per person; those received between 30 and 6 days pelled tour participant. responsible in the event a tour is cancelled for any IN THIS BROCHURE.
will have a penalty of 50% per person. Cancellations reason whatsoever. It is the passenger’s responsibil-
received within 5 days or less before departure or “no SIGHTSEEING & ITINERARIES: Sightseeing is included ity to reconfirm all flights 72 hours before flight time. Validity: From January 1, 2009 to March 31, 2010.
shows” will receive no refund. Some hotels impose as per the itinerary and is under the direction of li- Should the airline request, for any reason at all, an
Consult your professional travel agent
www.petrabax.com
1.800.634.1188
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