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Longing
for the
summer?
Already dreaming of long
sunny days on the beach?
If so, you might be
interested in a new
development of 24 beach
Purbeck View: New beach huts at Alum Chine
huts at Alum Chine.
Having received planning permission, the ‘Purbeck View’
beach hut development offers an opportunity to lease a
seafront property, with the security of a 25 year term.
Kids play for free
As part of the project a new water play area at Alum
Have you heard about our free Play Rangers Service
Chine will also provide interactive water features, a
?
Sessions take place at four locations across the
timber ‘sea monster’ play sculpture and ‘swan’ seating.
borough for seven to 13 year olds:
The huts are available now, to purchase off plan, for the
one off fee of £39,950 including VAT. Find out more from
• Monday at West Howe, Poole Lane Park from 3 - 5pm
David Collier at Bournemouth Seafront on 01202 451842.
• Wednesday at Townsend School Field from
Beach hut booking lines
3.30 - 5.30pm
If you’re not in a position to buy a hut you don’t have to
• Thursday at Paddington Grove from 3.15 - 5.15pm
miss out. There are 280 beach huts along the seafront
available for hire. If you want to book a hut in July or
• Friday at Boscombe Gardens (by the multi-use games
August booking lines are open between 28 - 30 January,
area) from 4 - 6pm.
from 10am – 8pm.
If you are booking for other times in the year call the
Parents are responsible for children during the
booking line after 4 February between 10am - 4pm.
sessions, but Play Rangers will be on hand to make
sure everyone is having fun. The booking line is: 0845 055 0968 (local rate call).
For more information call Dan Vincent at All major credit/debit cards accepted.
Barnardo’s on 07920 827469
You said, we did
Every month you give us your views about council services through our monthly telephone interviews. The opinions you
give us are used to make sure services meet your needs as much as possible.
Our Customer Contact Centre is one of the services monitored through these interviews. Historically, you have reported
high satisfaction levels with many aspects of the Contact Centre, particularly around call waiting time. However, last
spring you let us know that your high expectations were not being met. Call waiting times increased due to a very high
number of calls, so we took some action.
Stuart Walters, Customer Services Manager explains: “We’ve given our staff extra training, meaning we now have a
multi-skilled team who can assist each other during busy times. In practice, this means a member of staff who previously
only focused on a specific service, such as recycling, can now respond to demand and take calls from whichever area is
experiencing the highest call rates. And we’ve seen an improvement as a result, with satisfaction levels shooting
back up.”
Telephone surveys about council services are ongoing. If you receive a call please take part and if you want to check the
call was genuine telephone 01202 454869.
6
NEWS
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