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Performance


3.43


1. Does the power performance meet your expectations in your mission/job profi le? 3.52


2. Does the speed performance meet your expectations in your mission/job profi le? 3.63


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profi le? 3.42


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/job profi le? 3.15


Sikorsky scored very strong in the areas of performance, reliability, and safety. Overall, customers operating Sikorsky aircraft maintain a high level of satisfaction as refl ected in a score of 3.28. Interestingly, even though their operators view the aircraft as highly reliable, they scored slightly lower than average in some support areas, most notably in the area of parts availability.


“Parts availability is a huge priority for us and we have eff orts underway to improve our service in this arena,” says Ed Beyer, the vice president of Sikorsky Commercial Systems and Services. Beyer went on to explain how the OEM is making signifi cant infrastructure and enterprise resource planning improvements to continue advancements in customer service.


These actions are integral to Sikorsky’s continued movement to being more of a proactive and predictive service provider, working collaboratively with customers to improve the availability of their helicopters. Sikorsky’s commercial aftermarket operations recently went live with its SAP implementation for a new foundation of B2B capability and inventory visibility. The business is also completing its implementation of Servigistics for improved forecasting and planning capability across its global stores of material.


Response by Model •


29.0% Other • • • • 42 July 2015 24.7% S92 18.3% S300 12.9% S76C


Training 2.99


5. Do the training courses off ered by the OEM meet expectations? 3.05


6. Does the quality of the training courses off ered by the OEM meet expectations? 3.11


7. Do the training resources off ered (sims, aircraft, instructors) by the OEM meet expectations? 3.00


8. Does the scheduling-availability of the training courses off ered by the OEM meet expectations? 2.80


Maintenance & Support 2.95


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 2.74


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 2.86


• • 11.8% S70 3.2% S76 A/B


3. As it relates to the AOG support received from the OEM, are expectations met? 3.05


4. As it relates to the parts availability received from the OEM, are expectations met? 2.57


5. As it relates to the warranty fulfi llment received from the OEM, are expectations met? 3.15


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.30


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