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Performance


3.28


1. Does the power performance meet your expectations in your mission/job profile? 3.33


2. Does the speed performance meet your expectations in your mission/job profile? 3.53


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 3.15


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/job profile? 3.10


It has been 35 years since Robinson Helicopter Company (RHC) certified its first aircraft, the R22. They became the most popular selling brand of helicopter in the world (often outpacing sales of even fixed-wing aircraft) after adding similar but larger airframes like the R44 and R66, which are simple to operate, reliable, and cost effective. The overall high marks for the OEM reflect their popularity.


One area in which the RHC customer base was not as satisfied was in the area of training availability. RHC only offers one or two training courses per month, which are almost always filled in advance. Wait times to get a seat in a course can take up to six months, and this wait time can create some difficulty for schools looking to hire new CFIs who need the course to teach in RHC aircraft. “We are aware of the popularity of the Robinson Factory Safety and Maintenance courses and make every effort to accommodate as many students as possible. We do our best to monitor the attendance and add courses when necessary,” says Pat Cox, director of Product Support.


Training 3.14


5. Do the training courses offered by the OEM meet expectations? 3.24


6. Does the quality of the training courses offered by the OEM meet expectations? 3.39


7. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 3.37


8. Does the scheduling-availability of the training courses offered by the OEM meet expectations? 2.57


Maintenance & Support 3.00


Response by Model • 55.5% R44 • 38.6% R22 •


5.9% R66


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 3.29


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 2.98


3. As it relates to the AOG support received from the OEM, are expectations met? 3.04


4. As it relates to the parts availability received from the OEM, are expectations met? 2.98


5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 2.56


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.20


40 July 2015


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