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2015 OEM


Reliability 1. Does the reliability of your aircraft meet expectations?


Safety in Design 3.25 Purchase & Resale Value


AIRCRAFT USERS SURVEY 2.72


1. Did the purchase process experience with the OEM meet expectations? 2.65


3.30


2. Do the safety features built into your aircraft meet expectations? 3.24


3. What’s your perception of how the OEM approaches aircraft design as it relates to safety? 3.35


Operating Costs


2. Did the purchase price and value of your helicopter meet expectations? 2.62


3. Did the menu of optional services and equipment available by the OEM meets expectations? 2.55


4. As it relates to the helicopter maintaining resale value over time, are your expectations met? 3.07


Overall Customer Satisfaction 2.84


5. As it relates to your overall satisfaction with the aircraft that you fl y / operate / maintain, are you satisfi ed?


1. Does the direct operating costs of your aircraft meet expectations?


Innovation Operator fl eet age? 2.10


1. Relating to innovation and technological advancement in aircraft design, how do you perceive the OEM?


* Will operator purchase another MD product?


Defi nitely Most likely Not Likely No Unsure 10.9% 20% 16.4% 7.3% 45.4% 5.5 1-5 yrs


16.4% 6-10 yrs


18.2% 20.0% 11-15 yrs 16-20 yrs.


38.2% 20+ yrs


Operator purchase plans? 21.8%


less than a year


10.9% 1-2 yrs


10.9% 2-5 yrs


L


5.5% 5+ yrs


50.9% Unsure


1.7% Unsure


3.02


2.88 rotorcraftpro.com 39


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