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Performance


3.33


1. Does the power performance meet your expectations in your mission/job profile? 3.30


2. Does the speed performance meet your expectations in your mission/job profile? 3.40


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 3.52


As a legacy OEM, it’s no surprise that Bell Helicopter had a strong response from its loyal user base. They scored high marks in several categories, including maintenance & support, performance, reliability, safety features, and training.


Despite its recent efforts toward the development of technologically advanced airframes (505, 525, V280), Bell users still perceive the OEM as less innovative, receiving its lowest marks in that category. Barry Kohler, executive vice president of Customer Support and Services, states, “When it comes to our aircraft, customers have told us they want increased performance and capabilities – a modern Bell Helicopter product line for the 21st century. They have also told us their priority is improved safety and performance. Based on customer feedback and enabled by tremendous ongoing investment in our business, we’ve upgraded our current products and introduced three new programs: the Bell 505 Jet Ranger X, the Bell 525 Relentless, and the Bell V-280 Valor. Throughout, we’ve been laser-focused on incorporating technology to increase pilot situational awareness and to enhance capability.


“We are proud of our customers and the missions they are performing around the world and will continue to listen to their feedback and make adjustments and improvements to deliver on our commitments. We are never satisfied when it comes to providing our customers with the support they rely on to complete their missions. That’s why we are recommitting to raising the bar year over year, and are investing in innovating service solutions to meet future needs.”


Response by Model • • • • •


25.0% B407 23.0% B206L 14.3% B206 9.1% B412 8.3% Other


34 July 2015


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/job profile? 3.10


Training 3.23


5. Do the training courses offered by the OEM meet expectations? 3.35


6. Does the quality of the training courses offered by the OEM meet expectations? 3.40


7. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 3.30


8. Does the scheduling-availability of the training courses offered by the OEM meet expectations? 2.87


Maintenance & Support 3.10


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 3.03


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 3.05


• • • •


5.2% B204-B205 • •


5.1% B212 3.6% B429 3.2% Huey II


2.8% B430 .4% B214


3. As it relates to the AOG support received from the OEM, are expectations met? 3.03


4. As it relates to the parts availability received from the OEM, are expectations met? 2.91


5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 3.10


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.47


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