This page contains a Flash digital edition of a book.
Performance


3.39


1. Does the power performance meet your expectations in your mission/job profile? 3.36


2. Does the speed performance meet your expectations in your mission/job profile? 3.49


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profile? 3.34


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/job profile? 3.36


On the whole, Airbus Helicopters users are very satisfied across many performance parameters, especially when it comes to operational performance and reliability. One area in which the OEM struggled to garner high marks was parts availability. CEO Guillaume Faury has made it very public for some time now that a very high priority is being placed on this area (customer support) in the form of policy, personnel, and major investment.


“Spare parts availability has been as a key area targeted for improvement by Airbus Helicopters as part of its ongoing transformation plan. In the last year, efforts to increase parts availability and on-time deliveries have produced significant results,” said Mathieu Louvot, vice president of Customer Service.


According to Airbus, in 2014 planned spare parts were delivered on time in 98 percent of orders. As of mid-2015, Airbus Helicopters has committed to 100 percent punctual delivery for planned spare part orders, backed by financial compensation for the customer if the target delivery date is not reached. In the past two years, the company has reduced by 50 percent the number of parts not delivered by their customers’ request dates. This number should be cut in half again in 2015. The improvement in availability and on-time delivery is due to an investment of more than $120 million worldwide in increased parts inventories, including a 20 percent increase in stocks of the most frequently ordered parts.


Response by Model • • • • • •


26.1% AS350 23.1% H130 19.1% H135 11.6% H145 5.5% Other 5.0% H125


32 July 2015


Training 2.86


5. Do the training courses offered by the OEM meet expectations? 2.82


6. Does the quality of the training courses offered by the OEM meet expectations? 2.95


7. Do the training resources offered (sims, aircraft, instructors) by the OEM meet expectations? 2.90


8. Does the scheduling-availability of the training courses offered by the OEM meet expectations? 2.76


Maintenance & Support 2.91


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 2.80


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 2.80


• • • • • •


4.0% BK117 1.0% AS365 1.5% H155 1.5% H225 1.0% H120 1.0% AS365


3. As it relates to the AOG support received from the OEM, are expectations met? 2.82


4. As it relates to the parts availability received from the OEM, are expectations met? 2.56


5. As it relates to the warranty fulfillment received from the OEM, are expectations met? 3.03


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.47


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54