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Performance


3.50


1. Does the power performance meet your expectations in your mission/job profi le? 3.54


2. Does the speed performance meet your expectations in your mission/job profi le? 3.74


3. Does the comfort-usefulness of the pax-crew cabin meet expectations in your mission/job profi le? 3.42


4. Does the comfort-ergonomics of the cockpit meet expectations in your mission/job profi le? 3.30


AgustaWestland has been very focused for the last decade in developing the “ AW family” lineup of aircraft which includes the 119, 109, 169, 139, and the 189. It’s not a surprise that the OEM received high marks in the area of performance, as the aircraft are very much viewed as fast and powerful by the pilots who fl y them. AW also shined in the areas of safety, reliability, and overall customer satisfaction.


AgustaWestland operators indicated there could be improvement in the areas of maintenance and support, as well as training. We asked AW to address those areas, in which John Ponsonby, VP of Worldwide Customer Support and Training said, “In parallel with fl eet expansion, we remain focused on how we can bring support and training closer to our customer in a way that aligns with our global growth strategies. Our proactive initiatives, including the AW139 Reliability Data Sharing Group, the AW109/AW119/AW139 Maintenance Improvement Team working groups, and the Customer Advisory Board, address issues before they become problematic. We’ve not only increased available seats for maintenance training by 137%, but also have certifi ed syllabi for practical training on customer AW139s and AW189s, ensuring continuous development of training solutions.”


Response by Model •


45.8% AW139 • • • • • 30 16.7% AW119 Koala / Kx 16.7% AW109E 13.9% AW109 Grand New 5.6% Other 1.4% AW109 A/C July 2015


Training 2.78


5. Do the training courses off ered by the OEM meet expectations? 2.72


6. Does the quality of the training courses off ered by the OEM meet expectations? 2.91


7. Do the training resources off ered (sims, aircraft, instructors) by the OEM meet expectations? 2.85


8. Does the scheduling-availability of the training courses off ered by the OEM meet expectations? 2.65


Maintenance & Support 2.60


1. As it relates to ease of maintenance (mx manuals, access panels, special tools, etc.), are your expectations met? 2.3


2. As it relates to the responsiveness of maintenance and support received from the OEM, are expectations met? 2.45


3. As it relates to the AOG support received from the OEM, are expectations met? 2.47


4. As it relates to the parts availability received from the OEM, are expectations met? 2.49


5. As it relates to the warranty fulfi llment received from the OEM, are expectations met? 2.89


6. As it relates to the OEM’s technical representative’s knowledge and responsiveness to your needs, are expectations met? 3.02


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