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Every question has an answer scale that includes number ratings from 0 to 4. The “0” response is an “opt out” for respondents not qualifi ed to answer specifi c questions because the questions were out of their scope of knowledge or authority. Thus, “0” responses do not impact average scores. An average score was tabulated for every question by manufacturer and presented in one number. The higher the number, the better the rating. Here is an example of a question:


As it relates to your overall satisfaction with the aircraft that you fl y / operate / maintain in your specifi c operational profi le, which statement is most accurate?


4 - I am completely satisfi ed. 3 - I am satisfi ed.


2 – I am somewhat satisfi ed. 1 – I am not satisfi ed at all.


0 – Not applicable – OR - This question does not apply to my position or is out of my scope of knowledge.


There are three types of scores presented during the course of the survey results:


1. Average score for each individual question. Some categories have more than one question.


2. Average score for each high-level category (performance, training, reliability, etc.)


3. An OVERALL SCORE, which is the average of all categories.


Rating Scale


Operator / User Demographic by Title


11.2% 9.8%


10.5% 67.5 1%


Owner / Executive / Management Dir. of Ops / Chief Pilot


Dir. of Maintenance / Mechanic Pilot


Crew


Operator / User Demographic by Manufacturer


8.9%


24.6% 31.2% 3.3% 7.4%


12.5% 11.6%


AgustaWestland Airbus Bell


Enstrom MD


Robinson Sikorsky


Operator / User Demographic by Sector EMS Other


Flight Training


Oil & Gas Support Corporate Use


Law Enforcement Utility / Lifting Charter


Firefi ghting


The process and results of this survey were audited by Aviation Safety Partners. ASP is an aviation auditing fi rm that specializes in safety audits and reviews for aviation companies and fl ight departments. ASP is an ISBAO registered auditor for both rotary- and fi xed-wing operators.


Personal Use Ag / Spraying Film / Movies


Power / Pipeline Patrol SAR


26.6% 15.0% 9.8% 9.5% 6.9% 6.8% 6.1% 5.7% 4.5% 3.1% 2.0% 1.5% 1.2% 1.2%


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