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 Give consequences: “If we continue… this will be the


result…”


 Off er solutions: “We could… You may want to try…


I’d like to…”  Solicit feedback: “What do you think?”


In all of the above scenarios, remember to deal with one issue at a time (not multiple issues), do not embellish or exaggerate, stick to the facts, and remain calm.


STRESS


There are two types of stress: acute and chronic. Acute stress relates to the demands placed on the body because of current issues like time constraints for readying an aircraft for fl ight. Chronic stress results from long- term demands placed on the body by negative major life events such as divorce and fi nancial worries, or positive events like having a child. Chronic stress can exaggerate the eff ects of acute stress. To handle acute stress, take a short break and relax by deep breathing. Dealing with chronic stress is more diffi cult and usually involves a lifestyle change.


LACK OF AWARENESS


This is defi ned as “a failure to recognize all the consequences of an action, or lack of foresight.” To combat lack of awareness, try asking yourself these questions: What if…? Do I see the complete picture? What have I forgotten?


NORMS


Norms are unwritten rules or behaviors in an organization that are dictated, followed, and supported by the majority of the group. With norms, they have become part of the company’s culture, often referred to as “the way we do things around here.”


Unfortunately, norms follow unwritten rules or behaviors that can deviate from well-proven rules, procedures, instructions, or SOPs. Norms can be enforced through peer pressure and force of habit. It is important to understand that most norms have not been designed to meet all circumstances, and therefore are not adequately tested against potential threats.


Keep The Dirty Dozen in mind while on the job. Just as awareness of them helps keep mechanics from making mistakes on the ground, they will help keep you safe in the air.


Randy Mains is an author, public speaker, and a CRM/AMRM consultant who works in the helicopter industry after a long career of aviation adventure. He currently serves as chief CRM/AMRM instructor for Oregon Aero.


He may be contacted at: randym@oregonaero.com


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