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TAKE IT TO THE FIELD How Mobile Devices Empower Workers


Connect with Experts


In this edition of Connect with the Experts, Rich Faille, Director of the Mobility Practice at PC Connection, discusses the benefits of mobile technology applications and how Apple® iPad and other devices can help increase the efficiency and productivity of your field service workers.


To ensure your organization is ready to mobilize your field service team, turn to the PC Connection family of companies. They can advise you on your mobile strategy, customize mobile apps, and perform a complimentary iPad consultation. During the consultation, they will review your current mobile environment, develop a use-case for Apple® iPad, and help map out integration as well as deployment scenarios.


Q: ARE PEN AND PAPER A THING OF THE PAST?


A: The concept of pen and paper is outdated. To gain a competitive advantage today, you need information at your fi ngertips. With mobile devices, you can provide value back to your customers and your internal


systems to make data collection and usage a lot more effi cient, clean, and available to everyone. So from that perspective it’s almost a necessity and defi nitely where the market is headed.


Q: HOW CAN FIELD SERVICE TEAMS BE MORE PRODUCTIVE AND EFFICIENT?


A: There’s a lot of information associated with fi eld service. You’ve got someone alone in the fi eld or with another team partner, depending on the business, and you need to install, repair, or modify a piece of equipment or perform a certain service. Accessing corporate information in your home or fi eld offi ce is really important. You need manuals. You need parts lists. You need to know who’s available, where your support is located, and who can you talk to. All of those things are necessary for an eff ective fi eld service organization.


Q: WHAT ARE SOME BENEFITS MOBILE DEVICES OFFER YOUR CUSTOMERS?


A: From a dispatching point of view, our customers are able to quickly locate resources and off er location services more easily. Our customers are able to discover where their teams and resources are at any specifi c moment in time, and if there’s an emergency, they can react very quickly using a mobile solution.


Q: HOW HAVE MOBILE DEVICES CHANGED YOUR WORK IN THE FIELD?


LISTEN TO THE THE FULL PODCAST


Hear from our experts how to boost the productivity of your fi eld service workers with mobile devices: www.pcconnection.com/inthefi eld


A: Well, it provides a large comfort zone. Manuals are a necessary part of any good fi eld service organization. Before there were mobile devices like Apple® iPad, we had to carry a physical set of books or even further back—information stored on microfi che! Now you can just access a PDF on your device, or download documentation from the cloud. All of that information is easily accessible to you now, so you can provide quicker service to your customer.


Apple, the Apple logo, and iPad are trademarks of Apple Inc., registered in th U.S. and other countries. 16 WWW.PCCONNECTION.COM 1.800.800.0014


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