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FEATURE


airlines. In this environment, an exceptional customer experience, delivered through comfort and high quality presentation, is an important differentiator for leisure and business travellers. OCS aircraft appearance teams provide much more than a standard cleaning service; they are trusted by BA, Virgin, American Airlines, and many of the biggest names in the aviation industry, to provide a ‘secure clean’ aircraft service. Alongside the core cleaning tasks, OCS teams are highly trained to carry out the vital function of searching for items left onboard which could pose a security threat.


“If an aircraft isn’t ready to go it’s a problem for everyone.”


The company’s resource allocation system links directly into flight schedule information, providing the ability to deliver expertise and equipment exactly where and when it is needed. Team leaders are equipped with PDAs, which means that workload can be managed remotely with constant updates and analysis. The system also provides real-time management information, including digital dashboard reports on productivity and quality standards. Through continued investment in people and equipment, ever-higher levels of quality and comfort are achieved.


Throughout the world, from Belfast to Sydney, OCS staff are trusted to provide a safe, comfortable experience for PRMs. Specialist staff are formally trained and assessed to ensure customers receive a friendly and courteous welcome and feel at ease during their transit through the airport. Technology and innovation is also used to deliver a more efficient service that is better for passengers and airport operators alike. The company’s e-source allocation system provides passenger booking information with real time updates, enabling customer needs to be matched with the right staff and equipment. In Birmingham airport, where OCS has provided PRM services for the last 14 years, the contract has recently been extended for a further five years. Further examples of successful PRM partnerships are witnessed at Manchester, East Midlands, and Liverpool where the airports have once again entrusted their PRM services for a further period with OCS.


With a key focus on energy efficiency in the aviation industry, airports and airlines look to suppliers for support, and OCS has also been able to help here. At Gatwick, the introduction of Bio-Productions’ biological products by OCS resulted in a Green Apple Award. A reduction in chemical use led to fewer deliveries and less on-site stock movement, with an anticipated saving of approximately 100 truck miles a year. Bio-Productions biological


urinal blocks were introduced in all the washrooms, bringing an annual reduction in water usage of around 100,000 litres per annum as well as energy savings on pumping and moving water to the airport’s effluent treatment plant. Significant capital investment in plant and machinery at its Stevenage site, the largest aviation laundry in Europe, has enabled reductions in energy and water consumption, as well as improvements in productivity. The state-of-the-art laundry handles major contracts with British Airways, including headset recycling, and Virgin Atlantic.


Sustained development at many of the world’s leading airports over the last 12 months is reflected in the business growth in the sector for OCS, a testament to the partnership between airline and airport management and the grass- roots teamwork between OCS and aviation staff. OCS understands the needs of the aviation industry, whilst developing in-depth local knowledge, and is responsive to both the service and commercial needs. The company is a true partner, rather than an ‘arms- length’ supplier which has built its portfolio by ensuring that its clients can keep their customers happy.


www.ocs.co.uk


www.tomorrowsfm.com


TOMORROW’S FM | 23


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