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OCS provides FM services to airlines and airports around the world, something Mark Walls, Managing Director for the group’s Aviation and Gateways Division, is rightly proud of. Here, he explains some of the ways in which the company provides a top class service for their aviation partners.

An airport is a complex business where the owners – and the airlines which use it – must work in partnership with many other organisations to provide a high quality service. We traditionally think about providing FM in commercial or office settings but, for business travellers and holiday makers, their choice of airport and the subsequent passenger experience is hugely influenced by how good the facilities are. From the cleanliness of the washrooms, the efficiency and smooth-running of security, and


In 24 airports across the globe, airports and airlines rely on OCS to help them take the stress out of millions of journeys every year by making the whole experience easy and comfortable. OCS’s international services include security screening in Auckland; car park, traffic management and washroom hygiene services in Melbourne; PRM services in Berlin, Sydney and 13 airports in the UK and Ireland; baggage screening at Birmingham; aircraft appearance support at Singapore, Manchester and Dublin, grounds maintenance at Heathrow; and FM services at Perth, Christchurch and Gatwick.

the quality of food, right through to passengers requiring special assistance and experiencing a seamless and comfortable journey, finding an FM partner upon whom they can rely is a vital cog in the air transport operator’s wheel.

The journey into aviation services began for OCS nearly 50 years ago with a launch into aircraft cleaning at Gatwick Airport. Today, OCS’s partnership approach to providing solutions in the aviation sector includes the delivery of specialist aircraft appearance services to many of the world’s leading airlines including British Airways, Virgin Atlantic, Qantas, Emirates and Air China. It also covers the provision of on-board laundry and logistics services, the smooth handling of passengers with reduced mobility (PRMs) and a full FM capability within the airport terminal itself and around the airport perimeter.

People have a choice in how and from where they travel, so well – maintained public spaces, a clean and safe environment, efficient services,

and attractive outside areas are all critical factors in creating a positive experience for everyone who spends time in an airport. Across the world, OCS completes the ground work that helps to make air travel a safe and pleasant experience for travellers.

If an aircraft isn’t perfectly presented and ready to go at the departure slot, it’s a problem for everyone. Efficient turn-around is critical for successful air travel and, in recent months, OCS has secured significant additional business in a variety of aircraft turnaround contracts, further bolstering the company’s presence at Heathrow, Gatwick and Manchester Airport. The rapid increase has been facilitated by building upon existing relationships with airlines and offering them responsible solutions that add both qualitative and financial benefits.

Today’s airlines are facing increasingly tough competition in a vibrant market which has seen a fast growth in the number of budget


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