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A View From Abroad: You Are Not ‘The Invisible People’


After all the years of working, I am still amazed at the looks on people’s faces when I tell them what I do. Not that I am a


consultant, but that I am affi liated with the cleaning industry. I can almost hear them thinking: “It’s too bad he has no other skills that would allow him to get a good job.”


The perception of the cleaning industry, although changing, is not what it should be. The people we provide a service for view the cleaning staff as the invisible people! They leave at night and the next day they have a clean workspace. When they do recognize the staff, it is usually because something was not cleaned to their satisfaction or something was missing. If you're a manager or an owner, do you view


your cleaning staff as invisible? When was the last time you walked a building just to thank the cleaner? How many do you know by name, or how many children they have? We talk all the time about how we are a ‘people business’, but how many times do we recognize the people who are the hearts of our organizations – the cleaning staff.


I can understand why some of the people we serve do not provide more positive feedback to the cleaning staff. In many cases, it is because they have a limited understanding of how a clean facility impacts productivity, absenteeism, and the marketing of their organization. With the Green Cleaning Programmes that we have implemented, we are now able to wave or fl ag by explaining the benefi ts other than traditional services that we provide.


I challenge you all to wave your fl ag, tell your story, and recognize the achievements of your staff. We have many achievements that our industry and organizations have attained, but if we do not sound the message, who will? Exert all energies to shine the light on those who are called ‘The Invisible People’.


Wave Your Flag: 1. Write a newsletter and distribute


2. Announce Training Programme and those who have completed


3. Recognize individual achievements


Ron Segura Segura & Associates www.seguraassociates.com


Lonza Offers Disinfectants To Combat Norovirus On Cruise Ships


The need for disinfectants was underscored yet again as we crawled out of the winter period, as hundreds of people aboard several cruise ships in the Caribbean fell ill with norovirus. Lonza’s Hygiene & Preservation business was on hand to offer the


highly effective Lonzagard® family of disinfectants in multiple delivery forms to help combat the spread of the infection.


Reports of the severe gastrointestinal illnesses caused by the norovirus have plagued the


cruise ship industry for many years. All too routine are news videos of vessels affected by the outbreaks having to return early to port.


Lonza’s line of Lonzagard® disinfectant products (available in North America and Europe) enables effective cleaning and disinfecting of all areas of a ship, including guest rooms, dining areas, bathrooms and other quarters. These products are offered in multiple, easy-to-use forms, from single-use wipes to sprays and concentrates. “Our products have proven effi cacy against norovirus and are quick and easy to use; in fact, our North American Wipes Plus 2™ offering has a low four- minute contact time,” said Ernesto Lippert, Global Director for Lonza’s Hygiene & Preservation business, which is a part of the company’s Consumer Care organization.


www.lonzabiocides.com 24 | WORLD NEWS www.tomorrowscleaning.com


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