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HELLO, PENELOPE SPEAKING Launched in 2013, Penelope is the newest creation from telephone answering service, Moneypenny. A virtual phone system for small businesses, Penelope does all a traditional phone system can do and more. Together, Penelope and Moneypenny handle in excess of 8.2 million calls a year for more than 6,500 UK businesses.

Incorporating clever call routing, a digital receptionist and flexible support from a Moneypenny PA, Penelope brings traditionally corporate technology to smaller business.

like leaving messages, so I needed a solution, as I knew that by missing calls I could not only be losing out on business opportunities but would not be delivering the level of service clients expect.

I turned to Penelope, the virtual phone system from telephone answering specialists, Moneypenny. It has made

the world of difference. Penelope is an app I use on my mobile phone, basically turning it into a complete phone system, which allows me to control how I want my calls answering. For me, working alone, I take the option of directing calls to a Moneypenny PA who answers the calls in my business name, although there are plenty of other features to route calls to whichever location suits you best – for example to a home number or a colleague’s phone if you have a larger concern. Immediately, my business appears larger than it is and I am presenting a professional front to prospective and existing clients.

It’s completely seamless and I now have the confidence that I can get on with my work, go on holiday or just take time out with the family, knowing all my calls are covered. My Moneypenny PA takes all my messages and emails them to me so I pick them up wherever I am and respond as soon as I can. There is no issue with reliability or managing peaks and troughs, no headache of

employing someone and no feeling that you have to be all things to all people. My clients talk about my ‘lady in the office’ and, thanks to her, I phoned one client back from a yacht on the Ionian Sea, just off Greece, without them having any idea I was actually out of the country!

With Penelope, you only pay for what you use so it’s highly cost effective for a small business and I have certainly gained as a result. There are so many technology solutions that can assist lone workers and small businesses across a range of functions so my advice is to take a look at what’s out there as there is every chance it will be one of the best decisions you make.


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