This page contains a Flash digital edition of a book.
“The Japanese squeak like guinea pigs, northern Europeans are


issue, he says, come with an open mind, enjoy it and let yourself go.


Coaching sessions Butlin’s likes to draw out Redcoats’ talents, providing singing and dance lessons. Training also includes vocal coaching, circus skills and sign language to communicate with deaf guests. Some recent sessions were run by Chris Pilkington, CBeebies producer and make-up artists from West End show Wicked. Many people who do the audition


will also do the rounds of The X Factorand Britain’s Got Talent. Being a Redcoat was historically a good launchpad for a career as a TV presenter but nowadays Butlin’s finds more Redcoats move on to the West End. However, the average length of stay for a Redcoat has risen from two to three years, to three to four years. Josh Anderson is among those who


have stayed on. “I used to come on holiday every year to Butlin’s Minehead with my family. It was seeing the Redcoats and how friendly they were and the passion they had for their job that had us coming back year after year. I looked up to them and knew that I wanted to be one.” He says: “The hardest part of the


audition was the one-to-one interview; because I wanted that job so much I put pressure on myself. All the questions relate to how we work


Being a Redcoat is a good launch pad for a West End career


as a business, because people think it’s all singing and dancing, and certainly we develop that, but it’s all about customer service.” Last November the tables were


turned when Anderson helped at the latest Redcoat auditions, questioning applicants and teaching them a dance routine. “I remembered being in their shoes. You could feel the excitement, you could tell the people


who really, really wanted it.” He has also had the pleasure of


giving successful candidates the good news. “Some people are so excited they start screaming down the phone,” he says. Expecting to stay one year,


Anderson is still with Butlin’s six years later and has a new role in talent development. “I’m a Butlin’s boy through and through,” he says.


TRAVEL & TOURISM IN THE SUNDAY TIMES LIST


100 Best Companies to Work For 2014 rank 2013 rank Company 6


10 30 60 75


NEW 19


NEW 52


NEW Business description Skyscanner


Holiday Extras Audley Travel


Flight Centre (UK) Kuoni


25 Best Big Companies to Work For 2014 rank 2013 rank Company


12


Travel comparison website Travel support services Tour operator Travel agency Tour operator


Business description UK HQ


54 Bourne Leisure Hospitality and leisure Hemel Hempstead 13


American Express Travel and financial services London


100 Best Small Companies to Work For 2014 rank 2013 rank Company 31


18 66 NEW


ITC Luxury Travel Tour operator Click Travel


Business description UK HQ Chester


Business travel management Birmingham UK HQ Staff


Edinburgh 279 Folkestone 411 Witney


259


New Malden 1,685 Dorking


442


Staff 5,242 5,862


Staff 95 98


13.03.2014 27


a bit quieter, and the Brazilians get excited and jump around” NORTHERN TALES’ TORSTEN EDER ON NORTHERN LIGHTS REACTIONS, P35


DO YOU WORK FOR ONE OF THE BEST COMPANIES IN TRAVEL?


The Sunday Timesreleased its 14th annual ranking of the cream of Britain’s motivated workforces last week, with several travel companies recognised. Businesses have to register


to take part in the surveys, and employee opinions are assessed to compile the scores that determine where a company appears in the three lists based on company size. Employees are asked about management, stress levels, community interaction, pay and benefits, challenges and how they feel about their colleagues and the company overall. In the Best Big Companies list,


Bourne Leisure came first in the “We love working for the organisation” and “Liaising with colleagues gives us a real buzz” categories, second for “Best in training” and “Most caring managers” and third in the “Wellbeing” category. Kuoni, meanwhile, made its


debut in the Best Companies list, with its employee survey revealing that 83% of staff are proud to be part of Kuoni, 77% say their health isn’t suffering because of their job and 75% feel a strong sense of family in their team. ITC Luxury Travel featured in


the Best Small Companies list (pictured), winning the “Wellbeing” award and runner-up in the “Staff development” category. ■ features/thesundaytimes.co.uk/ public/best100companies


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