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The Cornerstone Of Cleaning


Happy, well-trained staff are the foundation of a successful services business, but how do you ensure that your workforce are the best they can be? Simon Dresdner, Director of Merco Services Ltd, shares his knowledge on the key to effective staff training.


Your staff are your business. They interact with your clients, wear your uniform and represent your skills as a company. At Merco, we prize staff training above all else, as we believe that this is what keeps us different, better and, more importantly, ensures we do the job correctly. As a relatively


38 | TRAINING & EDUCATION


new business, we have managed to uphold a strong staff retention rate; many of the staff who were with us in the beginning are still working for us today, a fact that we are extremely proud of. Since our launch in 2008, we have developed processes that help guarantee our team is the best in the business.


It All Starts With


The Interview The interview process is crucial in identifying whether the candidate is a good fit for your company. Whilst this may seem obvious, it can be easy to take on someone quickly without rigorously assessing their suitability


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