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Case Study International Dance Supplies is the UK's largest wholesale dancewear supplier, providing dance teachers and dance shops with quality dancewear worldwide. In 2012, their Devon-based headquarters was seriously damaged by water escaping from a mains water pipe connected to a hot water dispenser. The water spread, saturating carpets and fl oors in the fi rst fl oor open plan offi ce area, and travelling through the ceiling to the ground fl oor, bringing the ceiling tiles down with it.


Damage to property can lead to loss of stock and other assets, causing damage to materials and potential product waste. The impact of this can be lessened with a quick and effi cient return to ‘business as usual’. Acting quickly can also reduce the health risks from damaged property; long after a fi re is put out, the damage can continue from smoke damage and toxic smoke fumes. Injuries can be caused from broken glass and if materials have failed to dry out properly following water damage, this can lead to the moisture-induced growth of mould colonies, which can propagate and release allergenic spores or toxic compounds into the air.


International Dance Supplies called in their local ServiceMaster Clean team of professionally qualifi ed contractors, trained in specialist restoration techniques to British Damage Management Association standards. This type of damage can have a large fi nancial impact, with the Association of British Insurers reporting that escape of water claims cost £730million in 2010, with the average claim cost for damage being around £2,000.


Specialist drying equipment was used as an initial containment measure, followed by the installation of a more advanced drying system involving tenting the affected areas for concentrated drying. Prior to installing the advanced system, all the affected carpets were uplifted for restoration, exposing the concrete beneath. A thick layer of adhesive was discovered on top of the concrete, which was removed so as not to hinder the drying time, allowing the moisture to be released from the concrete.


For health and safety reasons, temporary traffi c lanes were set up throughout the offi ces with warning signs, so that the premises could remain open and


business could continue as usual. Temporary entrance matting was then laid until the restoration work was complete. Allison Glanville, Business Administration Manager at International Dance Supplies, said: “After major water damage at our premises, ServiceMaster Clean was outstanding in dealing with the situation. They were very mindful of our business needs, caring and very professional throughout the whole drying out process. I would not hesitate to call them again should the need arise, and I would certainly recommend them to others.”


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