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10 Questions with... Jim Maines


Each month we ask a cleaning industry professional the Tomorrow’s Cleaning 10 Questions. This month, we chatted to Jim Maines, International Sales and Marketing Manager at New Zealand Pump Company.


as fanatical (about Everton FC!), inquisitive and bubbly.


Q4 Q5


If you could visit one place in the world, where


would you go and why? I’d be sailing the open water in the Southern Ocean.


How would you improve the cleaning industry?


I would make it more streamlined and ensure that every chemical dispensing system/container is colour-coded, to improve zone sanitation and also to ensure that staff know the effects of the product.


Q6


Q1 Q2


What was your first job? I worked in the warehouse


for John Temple Clothiers.


How did you get into the cleaning industry?


I moved to New Zealand and became very close friends with David Johns. Sadly, David passed away in 2002, but he left a strong legacy in the New Zealand Pump Company, which has continued to go from strength to strength under the leadership of his wife Claire. Since then, I became hugely involved in supporting Claire with the management of the business and growing it.


Q3


Which three words describe your personality?


Patient, understanding and forgiving! My staff beg to differ though – they wanted to fi ll this in for me


70 | 10 QUESTIONS Q7


If an intern were to start tomorrow, what’s the


one piece of advice you would give them? “Tell me more” are the most important words you can say to a customer; never give up on asking more questions.


What do you do to unwind? I play golf (LA is great for


this), but sailing is a huge passion and I regret selling my boat. However, I’m lucky enough to be able to use a friend's. I also love to visit my daughter in Venice and my son in North Dakota, who both have now moved away from home. Last but not least, let’s not forget a good glass of bourbon!


Q8


If you were stranded on a desert island and you


could only have one thing, what would it be and why? Starbucks coffee – I practically live on it, but only until 1pm! There’s


Check out next month’s issue to see what Jim Maines asked our next industry professional...


www.tomorrowscleaning.com


nothing like a great coffee to get you going in the morning!


Q9


What do you think is the future of the


cleaning industry? Quality, safety and innovation. We are lucky to be in a business that is ever-growing; we know that within cleaning we will always have a business. There are always competitors, but when you have a unique product that is manufactured to the highest standard, you know that you only have one way to go, and that is up!


Nigel Campbell, Chief Executive Offi cer at Mercury Holdings Ltd, asks...


Q10


What advice do you have for someone new


to the industry? Take every day as it comes and never give up! I have worked here for nearly 22 years and played a major role along with colleagues in growing the business. I amaze myself that I am working for a multi-million dollar/ pound business, and have been responsible for two offi ces (one in the US and one in the UK). I truly love my job.


www.nzpump.com


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