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Leonardo Ticks All The Boxes

This case study, courtesy of Connect Hygiene, shows how even the most specific set of criteria can be met with the right tools for the job.

Back in the 19th Century, Myerscough College was an agricultural college. Nowadays, built on the site of the old Myerscough Hall near Preston in Lancashire, it has since evolved into a vibrant and diverse centre of educational excellence, with courses that include horticulture, equestrianism and sport, and which is also home to the National Aboricultural Centre.

With some 6,000 students, around 750 of which are residential, the provision of hygienic washrooms takes an obvious high priority. But when Tracey Butler, Myerscough College’s Deputy Operations Accommodation Manager, decided to review the supply of the washroom hand towel and toilet tissue dispensers, as well as the usual buying criteria, there was a particular additional priority requirement.

The supplied tissue had to be made from recycled material, to ensure that the college’s Sustainability Offi cer could add his tick of approval to the fi nal decision. With the College setting great store by its environmental credentials, this was a signifi cant condition, and one which Leonardo was easily able to meet. With the additional reassurance of the tissue being manufactured in Britain from a mill that has been awarded the Ecolabel certifi cation, Myerscough could rest assured


that in this particular instance, they were delivering all that could be reasonably asked.

With that condition met, the next job was to consider other key requirements. Across the whole range of the College buildings, the usage patterns are as diverse as the courses; some buildings, such as the Sports Halls, have high volume, short burst patterns of use, whereas the residential buildings are almost a domestic pattern of low volume, occasional use.

Leonardo, in partnership with Tracey, was able to match dispensers with usage profi les, to ensure that the most effi cient and cost effective solution was deployed. This has resulted in a pleasing aesthetic benefi t too – with the good looking, easy-to- monitor and maintain dispensers all looking as though they belong to the same family, they have helped create, as Tracey said, a quality look that wasn’t always apparent previously.

This has been achieved even when the best solution demands a combination of both the original Leonardo dispensers and the new award winning Compact range. Some of the cubicles are historically a little tight on available space, but the installation of the Compact range has meant that comfort has not been comprised too much!

The reaction from the maintenance teams and the tutors has been universally positive. Easy to clean, quick to monitor and good looking, the dispensers appear to have again contributed to apparently much tidier washrooms. This is an aspect that has been reported to the Leonardo team from many other recent installations, and as yet the reasons have not been fully explained, though single sheet presentation and reduced wastage must be a leading candidate. So, although it is perhaps doubtful that any of the students have consciously noticed the changes in their washroom, they do seem to be reacting positively to a smarter looking washroom and conveniently dispensed tissue.

As for Tracey, she has said that the overall reduction in complaints is of course welcome, but she acknowledges that the support offered to her by the Leonardo customer service team has been exceptional. If there is a problem, she knows that it will be satisfactorily resolved as quickly as is humanly possible. So, that’s another box ticked!

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