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Q & 4 I


uestions A


n December of 2013, Northeast Rural Services, Inc. (NRS), a sub- sidiary of Northeast Oklahoma


Electric Cooperative, Inc., announced its plans to bring fi ber optic services to northeast Oklahoma. In doing so, it established a new division, BOLT Fiber Optic Services. Since the announcement, our


phones have been ringing continually with members asking questions and signing up for the new services (Inter- net, television, and VoIP phone) to be off ered by BOLT. As a convenience to our membership, we have asked the BOLT customer service represen- tatives to share with us their most commonly asked questions. These questions, along with their answers, are listed below.


Cindy Hefner, Manager of Public Relations


Business hours: Monday-Friday, 8 a.m. to 4:30 p.m. Offi ces are closed Saturday, Sunday and holidays. Available 24 hours at: 1-800-256-6405


Why fi ber to the home? Fiber optics are laser-generated pulses of light that travel over


hair-thin strands of glass fi ber. Because light travels faster than any other power source, fi ber optics makes everything faster. Uploading, downloading, image quality and phone clarity are all improved be- cause fi ber optics send information with the speed of light. Fiber to the home means the fi ber optic cable runs all the way


into your home, off ering a full fi ber optic broadband connection. This is the best method to deliver quality service.


Fiber Optic Cable Internet Data Center,


Television Programming, or Local Telephone Exchange


Splitter HOME see Q & A on page 10


LUCKY ACCOUNT NUMBER 964111


If this is your electric service account


number, contact the co-op at 1-800-256-6405, extension 9332, to claim a $25 credit on your electric account.


On the cover: Bolts of high-quality fabric make a colorful backdrop at Wave On Flags & Banners.


February 2014 - 3


If you experience an outage: 1. Check your switch or circuit breaker in the house and on the meter pole to be sure the trouble is not on your side of the service.


2. When contacting the cooperative to report an outage, use the name as it appears on your bill, and have both your pole number and account


number ready.


Please direct all editorial inquiries to Communications Specialist Clint Branham at 800-256-6405 ext. 9340 or email clint.branham@neelectric.com.


Northeast Connection is published monthly to communicate with the members of Northeast Oklahoma Electric Cooperative.


nswers BOLT Fiber Optic Services Offi cers and Trustees


PRESIDENT - Dandy Allan Risman, District 5 VICE PRESIDENT - John L. Myers, District 4


SECRETARY-TREASURER - Benny L. Seabourn, District 2


ASST. SECRETARY-TREASURER - Everett L. Johnston, District 3 Harold W. Robertson, District 1 Sharron Gay, District 6 James A. Wade, District 7 Bill R. Kimbrell, District 8 Jack Caudill, District 9


Management Team Anthony Due, General Manager


Larry Cisneros, P.E., Manager of Engineering Services Susanne Frost, Manager of Offi ce Services Cindy Hefner, Manager of Public Relations Connie Porter, Manager of Financial Services Tim Mixson, Manager of Operations


Vinita headquarters: Four and a half miles east of Vinita on Highway 60/69 at 27039 South 4440 Road.


Grove offi ce: 212 South Main.


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