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ASSISTANCE


Paying Bill Promptly Prevents Interruptions in Electric Service


Interrupting electric service for non-payment is a job we don’t like. It has never been our intention to disconnect service in this manner, but to be fair to those members who pay their bills, and to keep down bad debt, we must adhere to established policies for non-payment. We make an extra effort to work with members so disconnecting service isn’t necessary, but some- times members fail to respond to the disconnect notice on their bills, or don’t contact us to make payment arrangements. When you realize you may have difficulty paying your electric bill, please contact our consumer service representatives as soon as possible. We can possibly work with you to make payment arrangements. If you abide by the terms of those arrange- ments, then your electric service will not be disconnected. There are government agencies, and charitable and religious orga- nizations who offer energy assis- tance; some of them are listed here. Although the assistance is cer- tainly helpful, it rarely pays the entire amount a member owes. In that case, members need to call us so we can help bring the account up to date. If a life-threatening situation exists in your home, you need to provide us a certificate completed by a licensed medical doctor or osteopathic doctor, indicating the nature of the life-threat- ening situation. Although the certifi- cate can remain on file as long as it applies to your situation, it can only be used to suspend service discon- nection for 30 days. The co-op is not required to


furnish service beyond a total of 30 days for a life-threatening condition, without full payment of the account or


acceptable payment arrangements on any unpaid balance.


The only way we can know about a health situation is if members notify us in advance of being disconnected. Elderly and/or consumers with disabilities have the option of having either condition noted on their ac- count. Any consumer requesting such notation needs to notify us in writing. Consumers who qualify are those who have a permanent impairment which substantially limits the disabled consumer’s ability to pay for utility service, or are 65 years old or older. Before we schedule your service to be disconnected, we provide a cut-off notice on your electric bill, and an automated phone call advising you the delinquent bill needs to be paid within 24 hours. You can avoid additional charges by paying your bill on time, or adher- ing to payment arrangements.


Meters disconnected by a line- man for non-payment will not be reset on weekends, holidays, or after 7 p.m. on weekdays. If a lineman is sent to discon- nect your service, he can accept payment at that time to prevent the interruption.


Please note there is a $50 col- lection fee, and a $50 fee to recon- nect service, for a total of $100. The total fee increases to $150 if service is restored after 3 p.m.


You can pay your bill at the Pay Site kiosks, or by calling 918-371-2584, option 4, or visiting www.vvec.com.


Your account number is required when using these methods to pay your bill.


Agencies Offering Assistance with Electric Bills


SEAC


Community Action DHS DHS DHS


Community Action DHS


Helping Hand Salvation Army Owasso Comm. Res. Community Action Concern DHS


Avant, Sperry, Skiatook Nowata County Nowata County Osage County Rogers County Rogers County Tulsa County


Tulsa County Tulsa County Tulsa/Rogers Counties Washington County Washington County Washington County


396-4108 273-2868 273-2327 287-5800 283-8300 341-5000


581-2401, 581-2193 430-2300, 581-2689 584-6923 582-7201 272-4969 333-8115 336-4693 338-5700


December 2013 VVEC Power Circuit 3


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