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Forum HOTel&SPA 2013 Diamonds of the industry


The cream of this year’s spa professionals were nominated for the 2013 Diamond Awards, and last year’s recipients gave out the prizes. This year’s winners were:


Black Diamond Award Isabelle Gobbo, spa manager, Le Bristol, France


Blue Diamond Award Sophie Levy, spa manager Cheval Blanc Courchevel, France Fabrizio Palmitessa, spa manager, Donnafugata Golf Resort & Spa, Italy


White Diamond Award Larisa Marinica, spa director, Swissôtel Purvoll, Turkey Alla Sokolova, co-founder, general manager, Global Balans, Latvia


2. 3. Words of wisdom


The following Forum HOTel&SPA speakers also shared their insights:


n J M Adrien, president of Motion Waves, introduced an innovative technology which mixes music and movement, turning guests into conductors, creating sounds as they move in space.


5.


6. 8.


n President of the Czech Spa Association Dr Eduard Blaha, general manager of Thermal Spas Luhačovice and Jáchymov – one of the biggest spa holdings in the Czech Republic, totalling 2,500 beds – shared financial data about his main client groups. These com- prise loyal elderly patients seeking therapeutic treatments, with a rising number of younger wellness aficionados and families.


n Sammy Gharieni, CEO of Group Gharieni spoke to delegates about passion being a driving force to reach excellence.


n Pierre-Louis Delapalme, co-owner Biologique Recherche (France) stated that the international sign showing that you have reached excellence is the large smile across your client’s face when they leave.


n Coralie Carbonell, creator of Les Anges ont la peau douce , an upscale beauty lounge providing 30-minute express treatments, revealed plans to launch an e-shop and a second lounge in Paris.


7.


n Jérémie Navarro, associate of Pure Informatique, presented the benefits of user-friendly online management software Spa Booker


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