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FEATURE


SIX STEPS TO QUICK- STEP SUCCESS


Training Manager at the Quick-Step Academy, Darren Robinson, divulges the six necessary steps for any installer working in the flooring industry today.


Last month at the Manchester-based Quick-Step Academy, we delivered training to Independent Inspectors. These gents are currently dealing with more than 650 inquires per week that range from accidental damage, floods, product failures and others. Obviously some instances cannot be avoided, but there is one that can; installation fault.


This is becoming a more regular occurrence throughout our industry. I’ve seen photographs and case studies in the past that have shocked me. My initial suggestion would be this; when installing that next job, ask yourself “Would I have that in my house?”


If the answer is no, then do something about it, and make good the mistake you just made. You should walk away from every job


with pride, knowing that the customer is 100% satisfied with the service you provided, and more than likely they will use you again and recommend you to others. Result!


The following six steps outline the very basics of how you should approach every installation, whether it be big or small. You can expand these or adapt to suit specific installations.


Basic approach 1. Assessment process.


2. Subfloor moisture test. 3. Subfloor preparation. 4. Correct product choice. 5. Installation guidelines. 6. Explaining maintenance.


Let’s break down each of these six pointers one by one.


STEP 1 Assessment process.


1 2


00 28 Ask basic questions like:


• How old is the property? • Is the subfloor new or old?


• Has there been any remedial work done?


• Do they have under floor heating etc…?


You won’t believe what you


STEP 2 Subfloor moisture test.


This should be carried out on every installation. Would the customer be happy to know that their product guarantee is void the minute you start installing QS floors without performing this test?


will find out by just using Step 1, and by recording all this information for your records you are equipped with a great way to deal with any complaints (if you get any!), promptly and professionally. Not only could you avoid any damage to your business, you can keep your professional reputation intact too.





You must also record the results. Don’t store them in your head, as there is no proof you have carried it out. Interact with the customer and have them sign & date your test result sheet. NEVER install a floor without testing, and if necessary apply a damp screen or liquid DPM.


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