Additional Notice Available
Elderly and disabled members may qualify for more notice on delinquent bills
M
embers struggling to pay utility bills may qualify for additional notice or provi- sions prior to disconnection of service
for non-payment. Rules governing disconnection of service for non-payment are established and enforced by the Oklahoma Corporation Commission (OCC), a state agency established to protect the interests of Oklahoma’s residents. T ese rules provide require- ments for special notice, deferred payment plan, and special provisions that may delay disconnection. Here, we address a few of these requirements.
Special Notices Elderly and disabled members may qualify for
special notice from the OCC regarding pending disconnection of service. To qualify, a member must be age 65 or older or have a disability or impairment that substantially limits their ability to pay for utility service. Members must submit a written request and com-
plete a verifi cation form to qualify for the additional notice from the OCC.
Deferred Payment Plan Members may contact Northeast Oklahoma Elec-
tric Cooperative to enter a payment arrangement, referred to by the cooperative as a “one-time agree- ment,” before being disconnected for non-payment. If service is disconnected, the member may have to pay the full amount owed, including disconnect and reconnect fees, and provide a deposit before being reconnected.
Special Provisions Weather may create a special provision under
which disconnection of service is delayed. On days the heat index is predicted to be 101° F or higher, the cooperative will suspend disconnection activity. Residential members who have applied for and
are awaiting fi nancial assistance from a federal, state, or local service agency may qualify for a delay in the disconnection of service. T e agency involved must provide the cooperative verifi cation of the application for assistance.
It is important to remember that qualifying for a
delay in disconnection or additional notice does not absolve a member from the full payment of their bill. T e cooperative gladly complies with rules out-
lined by the OCC. To learn more about these and other requirements of the OCC, contact the coopera- tive member services department at 1-800-256-6405 or the Consumer Services Division of the OCC at 1-800-522-8154 or by mail to Consumer Services Division, P. O. Box 52000, Oklahoma City, OK 73152.
14 - Northeast Connection
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