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As we celebrate this achievement with our members and our employees, we plan to continue to focus on ways we can enhance the quality of life for our members.


We made some changes before conducting this survey based on previous member comments. We changed the independent consulting firm that conducts the survey for us. While we kept the four questions that determine the ACSI score, we changed the remaining questions so they focused solely on Tri-County Electric and its members rather than the national group of Touchstone Energy Cooperatives. We also changed how frequently we survey our members, rather than four times a year, we are surveying a larger sample of our members once per year moving forward.


To put our score of an 87 in perspective, it is helpful to know the scores of other well-known companies. Here are a few:


Apple (computers) Apple (cell phones) Nike


Xcel Energy


Verizon Communications Dish Network


United States Government


86 81 80 76 73 70


68.8


While an 87 is a great score , we won’t become complacent. We are analyzing the survey data to discover ways we can improve the service we provide our members. One example of this is our plan to frequently include an energy efficiency article in this newsletter because members said that’s how they want to hear about ways to save on their bill.


My door is always open, don’t wait for the survey to provide feedback. Again, thank you.n


A TRI-COUNTY ELECTRIC CREW WORKS IN MOORE. PHOTO BY OKLAHOMA ELECTRIC COOPERATIVE.


Local crews help restore power after Moore tornado


BY JULIANN GRAHAM, CCC, Communications Coordinator


construction crews to help Oklahoma Electric Cooperative with repair and power restoration efforts. Ten employees were sent to help: Josh Hussey, Adam Garrison, Mike Grice, Robbie Paden, Caleb Stover, Matt Taylor, Brent Harold, Allen Keene, Cody Myers and Dewaine Osborn. They worked tirelessly for five days alongside OEC crews as well as crews from other cooperatives who came to help.


F


Sending crews to help after a disaster is really at the heart of what it means to be a cooperative.


“When you make the connection and you get people’s lights on after an unplanned outage such as a storm, you feel a sense of instant gratification,” Michael Grice


ollowing the May 20 EF5 tornado in Moore, Okla., Tri-County Electric Cooperative dispatched two of its


said. “It gets our blood flowing. You’re working at an upbeat pace and you’re surrounded by people with similar motivation. Everyone is excited to help.”


Adam Garrison also said he loves going out to help other cooperatives.


“I love it,” he said. “I like seeing the reaction of local people when they see us in their communities. I really do it for the people affected.”


Another way Tri-County Electric is helping after the storm is through the Oklahoma Together Tornado Relief Fund t-shirt sales. All proceeds from the sale of the shirts are donated to the United Way of Central Oklahoma. Shirts can be purchased at Tri-County Electric, Bank of the Panhandle, YMCA, 3 Wild Hairs, PTCI and Panhandle Printing. n


Sending crews to help after a disaster is really at the heart of what it means to be a cooperative.


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