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Fig. 2: Total ACSI scores are based on four questions asked uniformly across all industry. Above are the results for OEC.


Fig. 3: Those surveyed rated their satisfaction with OEC on a scale from 1, not at all satisfied, to 10, very satisfied. The average rating is 8.91 with 91 percent scoring OEC between 8-10, indicating they are somewhat or very satisfied.


Fig. 4: Comparison of 2012 ACSI scores from other businesses and industries is not a ranking. ACSI scores measure consumer satisfaction with each company individually, not in relation to other companies. On the ACSI 100 point scale, 3 points is a statistically significant difference.


100% 80% 60% 40% 20% 0%


91+86+89+93 91%


Figure 2: ACSI Scores for OEC 89%


86% 93% Overall Satisfaction


OEC exceeds Expectations


Figure 3: Overall OEC Member Satisfaction


OEC is Ideal Utility


Company Would


Choose OEC Again


50% 40% 30% 20% 10% 0%


<1% <1% 1% 1% 2% 2% 3% 


     


1 2 3 4 5 6 7 8 9 10 1=not at all satisfied, 10=very satisfied


Figure 4: Comparison of ACSI Scores for Other Businesses and Industries


OEC Apple Cadillac Postal Service


Cell phone industry Airlines


Cable/satellite TV Facebook


61 News Magazine 9 70 67 66 75


87 86 86


1+1+1+1+2+2+3+17+34+41 Average Satisfaction = 8.91


34% 


17% 


41% 


Co-op News


87+86+86+75+70+67+66+61


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