CAREERS MASTERCLASS
GRIEVANCES AND APPEALS
Although this is not the only way to solve a problem, sometimes if an employee feels dissatisfied with the way an issue has been handled at work it is necessary to take formal proceedings. Needless to say, you should handle the whole issue with care; the matter could conceivably lead to a tribunal case and it’s important that each stage of the issue is handled professionally and fairly by both employer and employee.
Know the process
The first step is always to check your company’s grievance procedure. If you know this and follow it then you are halfway towards achieving a satisfactory and fair solution in a professional way.
Tip: Keeping a paper trail is important. If the case leads to a tribunal, it becomes a legal issue and all written communication will be important. It will protect you in the long-run.
According to law, all businesses must have a written grievance procedure in place and share it with all employees. It must say how the process works and how long it takes. It will let you know:
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• who the employee should contact about a grievance.
• how to contact this person.
• who to contact if the normal contact person is involved in the grievance.
It should also:
• set out time limits for each stage of the process.
• explain how to appeal a grievance decision.
• outline what happens if a grievance is raised during disciplinary action.
WHAT YOU NEED TO KNOW ABOUT There are times when an issue at work becomes more significant than can
be dealt with by a quiet conversation or meeting with your boss. Here we discuss what you need to know about expressing grievance and appeals formally in the workplace.
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