CBRN EOD the user Understanding
The Counter-IED and CBRNE markets continue to place emphasis on the delivery of new, innovative and best practice capabilities in response to evolving threats and operational demands. Andy Wakeling reviews the processes involved in
capability development processes, from initial concept through to delivery of equipment and training solutions, should be followed. At the centre of any capability development programme should be a complete understanding of the user requirement. Although this may appear at fi rst glance to be an obvious statement, the reality is that accurate defi nition of the requirement is not always a straightforward process and history reveals projects that have failed following a lack of understanding regarding user needs. Within the fi elds of Counter-IED (C-IED) and CBRNE access to representative users can be problematic during the design process for those companies not intimately associated with potential customer organisations, for example police forces or defence ministries. Interaction with users possessing recent
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n order to ensure that capabilities are coherent, interoperable and in line with operational requirements, structured
operational experience brings with it a host of additional benefi ts. As well as providing information regarding threat types and potential operational use, the experience of day-to-day use of equipment gives highly benefi cial insight into issues concerning carriage, deployment, maintenance, ease of use and other factors that may not be readily exposed through development programmes that are absent such input. The use of a third-party organisation that
is able to bring together a pool of suitably qualifi ed and experienced users, representative of the user community as a whole, provides a solution by which a degree of the guesswork that may otherwise be associated with some elements of product design may be replaced by informed decisions.
Understanding the concepts The generation of conceptual documentation (for example Concept of Employment and
42 | CHEMICAL, BIOLOGICAL & NUCLEAR WARFARE | 2012/02
(main picture) Capability development processes should include an appreciation of tactics, techniques and procedures. (inset) Optima staff obtaining feedback directly from the user
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