Knowledge Logistics IT
Paul Marry, CEO of Intact Software, highlights four key ways a logistics organisation can improve its business processes.
Paul Marry, CEO of Intact Software. B
usiness processes are an integral part of any organisation working within the logistics, warehousing and materials handling sector,
and should ensure that particular tasks are carried out efficiently. Business manage- ment software systems’ main purpose is to support these vital processes, helping to promote productivity, pro-activity and profits.
30 June 2012 Storage Handling Distribution
Business management software integrates both back and front office activities to provide vital, up-to-date information that will enable the company to drive revenue and increase customer satisfaction levels. However, certain business management software can also constrain and restrict business improvements by not providing the accurate up-to-date information and add- ing unnecessary costs and downtime. In a recent survey commissioned by Intact Software and undertaken by YouGov, 58% of respondents reported that their business management software did not match busi- ness processes. Eighteen per cent couldn’t extract the information needed, and 79% reported that what information they could extract was inaccurate. Unsurprisingly then, 37% concluded that their business manage- ment software was not fit for purpose. As the UK enters its first double-dip reces- sion since 1975 with possible new budgets on the horizon designed to cut costs, the storage, handling and distribution sector will have to review current business pro- cesses now more than ever. However, by assessing the processes that add value and
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improve effectiveness against the ones that are unnecessary and hinder efficiency, the need for business management software will be firmly brought into the picture. With the UK’s logistics sector worth more than £75 billion and the knock-on effect of the manufacturing sector showing positive signs of recovery, the time is now to review business management systems and continue to drive growth. By following four guidelines, an organisation will stay true to its business goals rather than being constrained by the systems and processes it has in place.
1. UNDERSTAND EACH PROCESS
The first task of any company is to examine each business process against the objec- tive that it has been designed to achieve. After all, a process is a way in which people record information in order to carry out a task and achieve a specific goal. Each process has specific tasks performed in order, which will lead to specific out- puts. The goal of a process is to create value for both the customer and above all the company, usually a monetary value.
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