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Final thoughts


Congratulations ECMOD winners


Held at a glittering ceremony at the Lancaster London Hotel on the evening of 27th March, the ECMOD Direct Commerce Awards are proud to announce the following companies were recognised for business excellence in 2011.


Best all round business or brand with annual sales up to £5 million (business to business): ESE Direct


Best all round business or brand with annual sales up to £5 million (business to consumer): MattressesWorld


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Direct Commerce is wholly owned by Catalogue Development Centre Ltd and is published 11 times a year. Every effort is made to ensure that the content is accurate and provides honest representation of the facts. As publishers we can accept no responsibility for errors or misleading claims made by our editorial staff, contributors or advertisers. The copyright for all content of Direct Commerce is held by Catalogue Development Centre Ltd and no material may be reproduced without our express prior consent.


©2012 Catalogue Development Centre Ltd. Coming up in the next issue


Special focus on marketing and customer loyalty Are you doing all you can to keep customers coming back? We look at techniques to foster customer loyalty and encourage repeat business.


Bonus supplement: Technology 2012 Our annual roundup comparing ecommerce platforms, order management systems and much more...


To receive every issue and all our supplements, email subs@catalog-biz.com. To advertise in the print edition of Direct Commerce or on the www.catalog-biz.com website, contact the sales team on 01271 866112, or email sales@catalog-biz.com.


Direct Commerce | Catalogue e-business | www.catalog-biz.com


Best all round business or brand – annual sales from £5 million to £10 million (business to business): International Dance Supplies


Best all round business or brand – annual sales from £5 million to £10 million (business to consumer): Railbookers


Best all round business or brand – annual sales from £10 million to £25 million (business to business): Ironmongery Direct


Best all round business or brand – annual sales from £10 million to £25 million, (business to consumer): Artigiano


Children’s sector: Great Little Trading Co Fashion apparel for women: Artigiano Fashion apparel for men: Oliver Sweeney Gardening & homewares: Thompson & Morgan Gifts: Handpicked Collection Education & teaching: TTS Group Industrial equipment & supplies: ESE Direct Niche trade & professional supplies: Lyco Direct Catering, hotel & facilities supplies: Lyco Direct


Warehouse & materials handling supplies: Rapid Racking


Best new market and/or new brand launch – enterprise level: Argos TV


Best new market and/or new brand launch – SME level: Bodie and Fou


Best catalogue refresh – business to business: Morleys of Bicester


Best catalogue refresh – business to consumer: RUCraft


Best mobile commerce performance: Very.co.uk


Best Website Redesign: Macmillan Cancer Support


Best Online Business – Business to Business: Farnell Element14


Best Online Business – Business to Consumer: Mobile Fun


Best International Performance: Charles Tyrwhitt (Direct Commerce Readers’ Choice Award)


Outstanding CRM & Customer Service: Dolls House Emporium


Congratulations also to Angus Thirlwell and Peter Harris of Hotel Chocolat, who received a Lifetime Achievement Award for their contribution to multichannel retailing.


The ECMOD Direct Commerce Year Book, featuring profiles of all the winners was mailed with the May issue of Direct Commerce magazine. If you haven’t received yours, email Rhi@ecmod.com to request a copy.


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