SURVEY Cargo Handlers
All modern freight-carrying aircraft take pretty much the same time to travel between any two points on the globe – so where you pick up (or lose) on your logistics transportation schedules is the time cargo spends on the ground. Ian Martin Jones discovers that the use of modern cargo management systems and the ancient technology of talking with customers to accurately assess their needs both help to keep goods flowing smoothly – and at high speed
spokesman for globally-active cargo handling group WFS (Worldwide Flight Services). “IT enables business process improvement and new ways to interact with our customers. To address the current requirements
I
of the air cargo transport industry, WFS believes that airport services must be managed by an expert in that business and organised through a
n the cargo handling world “IT innovation is deep-seated in our operating process,” says a
worldwide network, thereby allowing the airlines to concentrate on their own core business. “Our mission is to procure quality,
high value services on a wide scale which can be integrated into a single service,” remarks Barry Nassberg, the Hong Kong-based chief operating officer at WFS. By using the most advanced
methods available WFS is able to expedite cargo handling services, while concurrently preserving and
improving safety measures. To help eliminate human error and provide crucial safety and security screening, the company has turned to technological advancements and rigorous employee security training. Nassberg sees the need to
harmonise the ever-increasing amount of international legislation being heaped upon the industry and regrets the barriers to entry that still exist in some markets. He observes: “The constant
46 AIR LOGISTICS MANAGEMENT
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