GENERAL INFORMATION Inclusive Prices


2012 prices are per person in U.S. dollars. Prices include all accommodations, airport transfers as detailed, entertainment, all meals in Cuba, land transportation, round-trip charter air between Miami & Havana, airport departure tax, People-to-People activities, luggage handling & services of local guides and Tauck Directors. Each trip is conducted by a Tauck Director who remains with the group; they are professional employees of Tauck.


Hotel accommodations – Tauck’s price includes all hotel accommodations with private baths. Two-bedded rooms are reserved in most hotels. Triples are not available on this trip.


Gratuities Included – All appropriate gratuities for luggage handling, bellmen, doormen, dining room servers, local guides and drivers, and Tauck Director are included.


Luggage Handling & Restrictions – Luggage handling is included in the trip cost; however, due to space limitations aboard our charter flight, we ask that you limit your checked luggage to only one average-size suitcase per person not to exceed 50 lbs. Luggage exceeding the maximum restrictions is subject to expensive overage fees or is at risk of being left behind. Many airlines are now charging fees for checked luggage, regardless of the number of bags. Airlines revise luggage policies frequently, and often without notice; therefore Tauck cannot be held liable for additional fees or inconveniences imposed by the airline.


Not Included Airfare to and from Miami is not included.


Personal Expenses such as phone calls, room service, alcoholic and bar beverages, laundry, airline excess luggage charges and other optional incidental extras are not included.


Luggage Responsibility – Although every effort is made to handle guests’ luggage carefully, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline and group carrier handling. It is important to have adequate insurance to cover these eventualities. See Tauck’s “Guest Protection.”


Before You Go


Itinerary Changes & Price Flexibility – Tauck pledges to make every effort to operate our Cuba trip as advertised. Tauck reserves the right to alter or curtail the itinerary, or substitute sightseeing, hotels, and / or conveyances as deemed necessary. Any savings realized by these changes will be refunded to passengers. Any resultant added expense will be covered by Tauck. Note: Although not expected, prices in this brochure may be modified due to unexpected significant external factors not forecasted at the time of printing.


Passports / Visas – U.S. citizens need a passport valid for at least 6 months beyond completion of the trip. Non-U.S. citizens should contact their appropriate consulate for information on all necessary documents required. Your Cuba Visa will be arranged for you and included in the cost of your trip. You must provide your passport information at time of booking. If you were born in Cuba, even if you hold a U.S. passport you will need to obtain a Cuban passport. These costs are not included in the cost of your Tauck trip.


Membership & Health – Membership will be granted to all persons. Please consult your physician for pre- departure health advice. Tauck reserves the right to terminate the trip of any persons who are abusive of others or whose behavior disrupts the trip.


Travelers Needing Special Assistance – Tauck regrets that it cannot provide individual assistance to a guest for walking, wheelchairs, motorized scooters, dining or other personal needs. Guests needing such assistance must be accompanied by an able companion who will assist them. We regret that this itinerary cannot accommodate wheelchairs or motorized scooters.


Air Services – Airfare may be purchased through Tauck for travel originating in the United States. By using Tauck’s air services, you agree that Tauck, in purchasing, selling or otherwise arranging air transportation, is acting only as your agent and is not liable or responsible for any accident, death, personal injury, illness, property damage, delay or other loss or expense of any nature whatsoever arising directly or indirectly out of any act of God, or any actions or omissions (including any failure to provide services) or default of, any carrier. All carriers are independent contractors and are not owned, managed, controlled or operated by Tauck. Your airline ticket constitutes a contract between yourself and the airline (and not Tauck), even if purchased through Tauck. Tauck is not liable for, and does not assume responsibility or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes, cancellations, claims for a refund or reimbursement of airline ticket fees, or any other loss or expense incurred by you for any reason whatsoever (including, without limitation to bankruptcy, insolvency, reorganization of a carrier or similar relief from creditors) when purchasing or using the carrier’s services. Tauck’s air services must be purchased in conjunction with a Tauck trip. Electronic ticket numbers will be mailed with final documents. Should you cancel or change your air before or after departure, all airline cancellation and change fees will apply.


Photography and Video on Your Trip – Occasionally, Tauck uses photographs and / or video taken by fellow guests or your Tauck Director on your trip for print, Internet and media promotional purposes. If you prefer your image not be used in any marketing activities, please notify your Tauck Director at the start of your trip.


How To Make A Reservation


To Make a Reservation, phone Tauck with full first and last name (as it appears on your passport), address and hometown of all persons. We will verbally give a “Deposit Due Date” up to which time space is tentatively held.


Tauck P.O. Box 5020


Norwalk, CT 06856-5020 United States Phone: (800) 468-2825 Email: info@tauck.com


Mon– Fri: 6:00 AM – 8:00 PM New York City time Sat: 9:00 AM – 5:00 PM New York City time Sun: 12:00 Noon – 5:00 PM New York City time


Trip Pricing – Doubles are priced for two people sharing a room; two-bedded rooms are usually reserved for doubles. The trip price for rooms occupied by one person is higher than those where two or more persons share the cost of a room.


Deposit Date – To hold space up to time of “Final Payment,” a deposit for each trip booked must be received by “Deposit Due Date” or space is released. The deposit for Cuba is $600 per person.


Final Payment is due at Tauck’s Norwalk, CT office 60 days before departure. Bookings without full payment at this time may be subject to cancellation without notice.


Final Documents, which may include electronic airline ticket numbers when applicable, are sent by first class mail upon receipt of final payment. They include joining instructions, hotel lists, reading list, clothing suggestions, trip itinerary, luggage tags, and other information.


extreme circumstances*), provided we are notified of cancellation before your trip departs. Cost is as follows:


$250 per person – Tauck Cuba


In addition, Tauck’s Guest Protection Product provides comprehensive travelers’ insurance and 24-hour emergency assistance. Coverage for the following elements is administered by BerkelyCare, Ltd. and is subject to terms, conditions and exclusions of the policy:


• Airfare Protection– Should you need to cancel or interrupt your trip for covered reasons, airfares and air penalties are covered.


• Medical Protection – Evacuation from Cuba is covered by our Guest Protection Product.


• Luggage Protection – Reimbursement for delayed, lost, stolen or damaged luggage.


Tauck’s optional Guest Protection Product must be requested at time of booking and fee must be included in initial payment. Cost is not refundable under any circumstances. Reimbursements will be made according to original method of payment. The amount of any refund shall be reduced by any recoveries obtained by you from any third parties. This product is not available to residents of Puerto Rico. Travel agent referral fees are not covered under this product.


The above is a summary of the plan. Please refer to the Description of Coverage pamphlet provided with written confirmation of your reservation for the complete details of the policy terms, limitations and exclusions applicable to Section II of the plan. The coverages and services provided under Section II were arranged with BerkelyCare on behalf of Stonebridge Casualty Insurance Company, under policy number MZ0911071H0000A for land journeys.


*Extreme Circumstances: In the event of an act of God, war (whether declared or undeclared), terrorism, accident, natural disaster, outbreak of disease, or other event or circumstance beyond our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence, Tauck reserves the right to issue a credit to you in lieu of a money-back refund, applicable to a future Tauck journey.


If You Have To Cancel


Cancellation Fees – Regardless of reason, cancellations result in costly charges from travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Therefore, the fees listed herein will apply. Guests choosing to purchase Tauck’s Guest Protection will incur cancellation penalties per person as follows:


Guests choosing to purchase Tauck’s Guest Protection will incur Loss of Guest Protection Fee, per person.


Guests choosing not to purchase Tauck’s Guest Protection will incur cancellation penalties as follows:


60 days or more before departure $600 per person


59–8 days before departure $900 per person


7–1 days before departure $1500 per person


Time of cancellation will be when notice is received in our Norwalk, CT office.


In the event of an unforeseen circumstance beyond our control, Tauck reserves the right to amend the Guest Protection and cancellation terms outlined herein.


Trip Interruption Fees – If you have to interrupt your trip en route, you may be entitled to a refund for the unused land portion if it exceeds 24 hours; certain restrictions apply. Such refunds are based upon the number of overnights missed less a fee of $40 per person per day for unused transportation and other fixed expenses.


Should you have to cancel your land journey for any reason, up to the day before departure, a non-refundable Guest Protection fee, listed below, reduces all cancellation fees outlined (except in


To opt out of Tauck mailings, please call 1-800-468-2825. Tauck® is a registered service mark of Tauck, Inc. CST#2016001-20


Partial Room Cancellation – A person who cancels or leaves a trip while a roommate remains constitutes a cancellation of one type of accommodation and booking of another. The price charged the remaining person is the new, higher price for the new accommodation.


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