Editor’s note ‘Totally’ satisfied?
If you’re like me, you’ve been invited to fill out a survey for everything from the pastry you just bought (“We listen!”) to the book you ordered online (“Let us know what you think!”). And if you’re like me, you rarely
take time for a survey, no matter what’s offered in return. But there are occasions when
I’ll make the time. For example, early on a recent snowy Saturday morning at Auto Tech Plaza, a AAA-approved repair facility in Colorado Springs, the staff treated everyone—me, the woman who needed windshield wipers and the bilingual couple that wasn’t quite sure what was wrong with their car—with warmth, good cheer and integrity. Kindness to every customer is
It’s the only way to buy a new car.
EASY. Easy car shopping means calling AAA Colorado AutoSource. We’re still the simple,
painless source to call when you’re ready to buy any vehicle. Always a money-saving, no-pressure car, truck or SUV buying experience.
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important to me. So when the shop asked me to evaluate my visit, I gave Auto Tech Plaza high marks. (You’ll see the shop listed on page 42, along with all of AAA Colorado’s approved auto repair facilities.) AAA’s roadside assistance staff
Still the easiest way to buy a car. A Colorado licensed dealer since 1998.
visit click AAA offices
AAAautosource.com 2 EnCompass January/February 2012 call 866-571-7706 (toll-free) —Tom Hess, Editor
www.AAA.com
aims to make you “totally satis- fied”—the automotive equivalent of the five-diamond rating we give to select restaurants and hotels. Maybe you’re not in the mood to answer the survey you’ll receive after a road- side event (after all, your car just broke down and you missed work/ school/job interview/dinner date). And please don’t feel compelled to fill it out. We’re happy to serve you regardless of a survey. But if you’re willing, and the roadside staff does something extra special, something that’s important to you, please mark your survey “totally satisfied.” It’s one way to let all of us know we’re all headed the right direction.
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