CALENDAR ➔ Coming up...
From conferences and exhibitions to Christmas parties, we list the not-to-be-missed events of the business travel industry coming up in the months ahead.
ITM UPDATE
DIANE STEED, THE INSTITUTE OF TRAVEL & MEETINGS' HEAD OF SALES & MARKETING
All change at ITM
AS YOU you may have read in the travel press recently, things are changing at ITM, and in more ways than one! Sometimes change can feel a
NOVEMBER 3RD MS-UK/ACTE Forum NH Hesperia London Victoria Hotel
www.ms-uk.com
NOVEMBER 7TH-10TH World Travel Market, Excel, London
www.wtmlondon.com
NOVEMBER 29TH-DECEMBER 1ST EIBTM, Barcelona
www.eibtm.com
DECEMBER 2ND ACTE Forum Grange St Paul's Hotel, London
www.acte.org
DECEMBER 15TH The Business Travel Magazine Christmas Party Grange Tower Bridge, London
www.thebusinesstravelmag.com
FEBRUARY 1ST-2ND UK Venue Show, London Olympia
www.ukvenueshow.co.uk
FEBRUARY 7TH-8TH Business Travel Show Earls Court, London
www.businesstravelshow.com
APRIL 24TH-26TH ITM Conference Palace Hotel, Manchester
www.itm.org.uk
MAY 11TH-13TH GTMC Conference Doha, Qatar
www.gtmc.org
MAY 24TH The Business Travel People Awards London
www.businesstravelpeopleawards.co.uk
little unsettling, but it needn’t be. I mean, let’s face it, we live in a world of change, so the secret is not to brace yourself for change but rather to loosen up and go with the flow. The key principles of change management are to keep a positive attitude, and to keep the spotlight on your short-term goals without losing sight of the longer term plan, ride ‘close herd’ on transition and change (I think that’s US speak for working together), beef up communication, and protect quality and customer service. ITM is preparing for its future as
Paul Tilstone, CEO, hands over the reins at the end of the year to Simone Buckley. They are ensuring an effective handover so that ITM can continue to deliver value to its members during this period of change. Additionally, the chairman’s term
is changing to coincide with the annual conference each year (see below for 2012 dates and location). This means that Nicola Lomas, director of corporate travel services for Omnicom, will officially take the chairman’s role on April 26th – at next year's conference in Manchester – from the current chairman, Jamie Hindhaugh, head of production 2012 for the BBC. They are riding ‘close herd’ to ensure a smooth handover of the two key leadership positions of ITM. We are ‘beefing up communi- cation’ and, if you haven’t already come across us on the various social media platforms, you soon
will – ITM is working hard on a project to see us reach members and prospective members via LinkedIn, Twitter and You Tube. We are also working on delivering additional content across industry affairs, crisis management (following the launch of Phoenix), and meetings and events, building on the work to date since our association name change in 2009. You will see all of these areas explored further at the 2012 ITM Conference. With all this going on, and a growth in membership by over 800, Simone is joining ITM at an exciting time and we are very much looking forward to her taking us into the future. In the words of Dwight D. Eisenhower: ‘Things are more like they are now than they have ever been before’. Change can present all sorts of opportunities and as the advice goes, instead of hanging on to the past, let's grab hold of the future! ITM has announced the dates for
“Change can present all sorts of opportunities so instead of hanging on to the past, let's grab hold of the future”
its next annual conference, which will take place on April 24th-26th at the Palace Hotel in Manchester. The event, entitled “Intelligence 2012”, will revert to the South of England in 2013 and is in partnership with Principal Hayley for both years. Registration opens this month, on November 14th.
For more details about the forthcoming ITM conference in Manchester, or about toolkits, education and other ITM events, log on to
www.itmconference.org or call 01625 430 472.
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