INSIDE THIS ISSUE
“A five-star service will always resonate with the business traveller”
12 RICHARD OLIVER COUNTRY MANAGER, UK & IRELAND, QATAR AIRWAYS
November/December 2011
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“It is essential that clients ask exactly what is included in the price“
22 MARGARET BOWLER DIRECTOR GLOBAL HOTEL RELATIONS, HRG
FEATURES
28 Rail Travel All change as TOCs up their game with onboard product
38 Airline Loyalty Programmes Do they undermine corporate travel policies?
62 Corporate Cards What they can do for your company's bottom line
72 Airport Ancillaries Don't forget transport, parking, lounge access et al
REGULARS
“We’re as far away from a CWT or Amex as you can get”
24 MAURICE VERONIQUE
JOINT OWNER, CHAIRMAN AND CHIEF EXECUTIVE, THE APPOINTMENT GROUP
6 The Knowledge Corporate case study
8 The Knowledge Buyer perspective
10 The Knowledge Step-by-step guide
12 The Knowledge Supplier perspective
14 Event Review The Business Travel Conference
22 The Debate VAT exclusive hotel rates
24 The Conversation With The Appointment Group
26 Question Time The risks with spot buying
91 Reality Check Product reviews by those in the know
THE REVIEW
41 Sixteen pages of top news stories, trends and developments, plus updates from ITM, ACTE and Eventia
DEPARTURES
79 On Business in... Beijing 81 On Business in... Stavanger 82 Meeting in... Bath 84 Flying to... Africa
PHOTO GALLERIES
58 The TBTM Golf Masters 2011 60 Ladies Golf & Spa Day 70 TBTM Go-Karting Grand Prix
14 84
”Start with a travel policy, get senior management sponsorship, then compliance will follow. You must look at the end- to-end process, starting with policy, moving to data and finally sourcing”
So says Tony Pilcher of Pilcher Associates. See our report on The Business Travel Conference 2011
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GATWICK AIRPORT
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