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Corporate Social Responsibility
The Partnership values its relationships with its Partners, customers, suppliers, the environment and the wider community and has renewed its commitment to Social Responsibility at divisional level with the launch of the ‘Waitrose Way’ in Waitrose and ‘Bringing Quality to Life’ in John Lewis.
The ‘Waitrose Way’ covers four areas that resonate with our customers: Championing British, Living Well, Treading Lightly and Treating People Fairly, while in John Lewis ‘Bringing Quality to Life’ has three main areas of focus: A Better Way of Doing Business, Encouraging Sustainable Living and Community Links.
These represent a fresh approach that demonstrates the Partnership’s commitment to Social Responsibility while making our approach more visible and simpler for customers and Partners to understand and for our Partners to explain.
2011/12 Outlook
After six weeks, Partnership gross sales are 7.4% higher than last year. Waitrose gross sales have increased by 10.0% (3.9% like-for-like) and John Lewis gross sales are 3.2% higher than last year (1.9% like-for-like).
Trading conditions are set to remain challenging through the rest of this year and into 2012. There are huge changes taking place in the way people shop as a result of technology reaching every part of our lives, and there is an ever greater demand for convenience and value. We are not simply waiting for the recovery, but instead we have increased the pace of investment and innovation across the Partnership putting us in the best possible position to seize the opportunity created by a rapidly changing retail environment. Our momentum is strong and I am confident we will build on that in the second half.
Charlie Mayfield
Chairman
13 September 2011
Where this interim report contains forward-looking statements, these are made by the directors in good faith based on the information available to them up to the time of their approval of this report. These statements should be treated with caution due to the inherent uncertainties underlying any such forward-looking information.
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