4 CONTRIBUTORS
Dr Stephanie Bown Editor-in-chief
Problems shared
Gareth Gillespie Editor
MPS Medical Director Dr Priya Singh on what the MPS caseload can teach us on avoiding errors and reducing risk
Sara Williams Assistant editor and senior writer
Sarah Whitehouse Assistant editor and writer
Dr Monica Lalanda Medical writer
EDITORIAL BOARD
Dr Tina Ambury, Dr Nick Clements, Dr Lyn Griffiths, Dr Graham Howarth, Dr Su Jones, Dr Sonya McCullough, Dr Jayne Molodynski, Rachel Morris, Dr Amanda Platts, Dr Ming-Keng Teoh
PRODUCTION
Production manager – Philip Walker Design – Jayne Perfect Print:
United Kingdom – TU Ink Ireland – TU Ink Caribbean – TU Ink New Zealand – Southern Colour Africa – HMPG Asia – Sampoorna
CASE REPORT WRITERS Dr Anna Fox
files remains that of comprehensive support for members through high quality and effective management of those cases, we remain committed to feeding back issues from them that may help other members avoid harm or error in similar circumstances. In doing so we try hard to avoid
M
hindsight bias – the risk of knowing an adverse outcome has occurred can increase the potential for those reviewing or analysing cases to believe it was predictable and that it therefore could have been prevented. To gain a broader perspective we
look at groups or clusters of cases. The purpose is to draw out common themes and to identify trends, rather than to create specific clinical standards,
PS opened more than 13,000 new case files last year. Whilst the primary purpose of our
guidelines or protocols, which would be inappropriate for MPS to do. Case reviews can help to provide
the type of information that can drive and compel changes to systems, behaviours and clinical skills. Unfortunately, many of the most helpful lessons come from cases involving a failure to meet the required standard of care, so you will tend to see and hear more about those cases than the ones that are discontinued against members or defended successfully to trial. I remain of the view that simply
counting errors will do little to support the conscientious clinician in reducing risk. We hope that these case reviews will continue to stimulate the type of debate between colleagues and within teams that encourages an environment receptive to understanding and reducing our risks.
Dr Peter Mahaffey New education workshops Dr Louis Pobereskin Dr Mareeni Raymond Dr Sally Stucke
MPS has launched a new workshop, Mastering Difficult Interactions with Patients, for doctors in Hong Kong, Malaysia and Singapore. Difficult interactions with patients are an unavoidable part of most doctors’ working life: these interactions are stressful and can significantly affect doctor and patient satisfaction. Research also shows that doctors
Dr Ellen Welch
PLEASE ADDRESS CORRESPONDENCE TO Casebook Editor, Medical Protection Society, Granary Wharf House, Leeds LS11 5PY, UK.
casebook@mps.org.uk
who received training to improve their communication skills report a significantly lower rate of difficult interactions. The Mastering Difficult Interactions with Patients workshop provides exactly that type of training. It will give doctors the skills they need
to manage difficult interactions. Mastering Difficult Interactions with
Patients is the latest addition to MPS’s popular Essential Risk Management Workshop Series. Based on MPS’s unrivalled knowledge and expertise in medical risk management, these workshops will provide proven techniques to reduce doctors’ risk of complaints and claims. Following the overwhelming success
of the Essential Risk Management Workshop Series held earlier this year, MPS has announced a new set of workshop dates for Hong Kong, Malaysia and Singapore. For more details, visit
www.medicalprotection.org.
Visit
www.medicalprotection.org for details of MPS events, courses and workshops in your area
YOUR MPS
ASIA CASEBOOK | VOLUME 19 | ISSUE 3 | SEPTEMBER 2011
www.medicalprotection.org
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