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LGV and PCV testing from customer sites
The Vehicle & Operator Services Agency (VOSA) is reviewing how it delivers vehicle tests for lorries and buses. In some areas, VOSA is transferring testing from its own sites to customer premises, referred to as authorised testing facilities.


However, DSA currently uses 47 VOSA sites to conduct vocational tests. Where these are earmarked for closure by VOSA, DSA is looking at different ways of delivering tests, including conducting tests from customer sites.


Customer sites are approved by DSA to have vocational tests carried out on their premises. Once approved, DSA deploys an examiner to the site to conduct licence acquisition and Driver CPC module 4 tests.


“DSA has been successfully using customer sites since 2008,” commented Phil Coop, operations change manager. “The benefits for trainers of becoming a customer site could include reduced fuel costs and journey times as there’s no travelling to and from the test centre. There’s also the convenience - testing at a customer site frees up some of the trainer’s time.”


Kerry Palmer, vocational testing transformation manager, said “The specifications for becoming a customer site can be viewed at dft.gov.uk/dsa/customersites. If you’re interested in becoming a customer site get in touch. After talking through your application DSA will come out and visit your site to see if it’s suitable. We are now looking at how the customer sites can be opened up to host candidates presented by other trainers.”


To date, VOSA has announced that it will cease vehicle testing at the following testing stations which are shared with DSA:



Bishopbriggs (Glasgow) - December 2011
Mitcham - July 2011
Simonswood (Liverpool) - December 2011
Gloucester -December 2011
Garretts Green (Birmingham) - July 2011
Swynnerton (Stoke) - April 2012

Interested in becoming a customer site?
The specifications for becoming a customer site can be viewed here.


For more information on becoming a customer site please contact Kerry Palmer, vocational testing transformation manager, email: kerry.palmer@dsa.gsi.gov.uk

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