INDUSTRYBENCHMARKING
to select your security solutions. You don’t pick a doctor by the lowest price, you find the one with most expertise and history of success. You should do the same for your security: don’t allow it to be selected by your contractor or low level employees.
Number Five
should be able to provide documented standards and policies for handling typical and a typical operations and threats. They must show that they employ security specialists with certified expertise across a broad range of security products from a variety of vendors. This allows a company the freedom to select best-of-breed solutions.
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The outsourcer must also have facilities, processes, and procedures in place that are validated and certified by a third-party auditor. Compliance can be a side effect of good security, or a gigantic make-work scheme for the outsourcer. Put yourself in the outsourcer’s position, why fix the problem on thousands of machines in an hour using a security management tool, when they could bill for months reimaging systems?
The organisation should take ownership of security and not outsource its direction. Pick the best of breed security solutions, do not use checkboxes to select solutions, nor should you allow purchasing
This is an actual conversation between an outsourcer and client and can be found at Keith Forsythe’s blog:
Matthew/Chicago/: Srini I’m in a room filled with 20 very concerned UAW workers trying to run their new line financial pareto reports for the US financial accounts. This is one of the BTO transition items I have to get setup for the client ASAP.
Srinivasanu/India: Yes Matt this is Srini. Matthew/Chicago: Yes Srini I know. I am inside of the report we are stuck on the case number selection field which has been searching for results for approximately 5 minutes without a result.
Srinivasanu/India: Yes Matt. Are you connected into the internet?
Matthew/Chicago: Srini yes I am connected to the internet. There are no values showing up in the prompt selection. The report is failing. People are not happy I’m in a room filled with upset union workers. I’m wasting their time.
Srinivasanu/India: Matt can you see if you can get to the Google.
Matthew/Chicago: Srini I’m connected to the internet I’m
Find experts in the areas you need. In the role of subject matter expert as well as experienced implementer of systems, the right outsourcer can be a godsend if you can find them. The key is to know how much specialised value your outsourcer can add to your organisation and how quickly they can do it. So those are my five golden rules. My position is that outsourcing as a means solely to reduce costs is a fraud since these cost reductions are achieved by gutting the organization of its talent and providing its customers with the poorest possible support at the lowest cost.… Ultimately outsourcing for cost savings alone leaves a company weak and ill prepared to respond to emerging threats and opportunities.
On the other hand, outsourcing to provide unique talent that is otherwise unavailable or impossible to train can provide your company with distinct competitive advantages. Outsource when there’s expertise to be gained (through contracting of specialists), not lost (through abandonment of loyal staff). Happy outsourcing.
© 2011 Angel Business Communications. Permission required.
speaking to you on the internet.
Srinivasanu/India: Yes Matt internet is not issue. Matthew/Chicago: You and the team marked this as a passed item in your SIT testing according to the client. Note the test cases all mentioned a specific value to search on 12501 for example case number 2 does not work. The users are trying to do the same it is not working.
Srinivasanu/India: Matt yes I test the field and when the field didn’t return value I skip it.
Matthew/Chicago: Srini did you skip everything that was not working and just mark it passed?
Srinivasanu/India: Yes Matt. Matthew/Chicago: So you have no idea what you’re doing? Is this a correct assumption?
Srinivasanu/India: Yes Matt. Matthew/Chicago: I think I’m in the Twilight Zone. Srinivasanu/India: I not get message Matt. Matthew/Chicago: Get up now walk over to Prasad and let him know you are no longer on my project. Tell him to get the entire team in a conference room in 10 minutes and to dial in my line. You’re not invited. Do you understand this? Srinivasanu/India: Yes Matt I think there is a problem.
www.solar-pv-management.com Issue VI 2011
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