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and mitigation, flood damage restoration, fire damage restoration (including smoke damage), building drying and dehumidification, building sanitisation and document drying and recovery.


How can damage to buildings be avoided? Many cases of damage to buildings can be avoided by taking what can seem like obvious precautions. But even though they seem like common sense, they can often be overlooked.


For example, to help avoid water damage, make sure you regularly:


after a fire is put out, the damage can continue from smoke damage and toxic smoke fumes.


ServiceMaster Clean provides a specialist service, Restoration Response™, which guar- antees fast response within a few hours of an emergency to start putting the property back to pre-damage condition. Registration is free, so that if an unexpected emergency occurs then help can be quickly provided. Customers reg- istered to the scheme are guaranteed on site service within 2-4 hours of an emergency.


Do any damage management providers protect against mali- cious damage? Yes, Restoration Response™ provides malicious damage restoration, including graffiti removal, needle removal, fly tipping and waste and debris removal. Experience has shown that removing graffiti as soon as it is reported is the best prevention against further vandalism.


It is though that when malicious damage, such as graffiti, is allowed to remain on a property and is not promptly removed, it invites yet more markings and criminal activity.


How do you know to trust the company that you decide to use? Firstly you should look for a contractor which is a member of the British Damage Management Association (BDMA). This will indicate the provider adheres to professional standards of care and codes of practice, underpinned by technical and corporate training. Prior to the existence of the BDMA, insurers and loss adjusters had no means of judging the competence and expertise of the recovery and restoration contractors they appointed.


Secondly, look for a provider which is able to provide specialist support for a wide range of scenarios such as water damage restoration


The future of our cleaning industry | TOMORROW’S CLEANING | 63 DAMAGE MANAGEMENT


• Check wet appliances and pipe work for any leaks


• Look for signs of water penetration in the roofing, exterior walls and foundations


• Clean, inspect and repair gutters and down pipes


• Always turn taps off after use and deal quickly with leaking taps


• Insulate pipes to help prevent unexpected burst pipes due to frost damage and ensure that the central heating is not left off for any length of time during winter


• Check for leakage in supply and return water pipes, pumps, heat / air exchange units and other system components.


www.servicemasterclean.co.uk


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