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Flaspöhler Latin America study


Flaspöhler Research Group’s Latin America Reinsurance Survey (Perceptions of Cedants - Life & Nonlife) are held in such high esteem by reinsurers.


W The study, as its name suggests, pools the opinions of hundreds of


cedants throughout the region, giving reinsurers invaluable information on their clients’ needs.


It is not only reinsurers who fi nd this kind of study to be invaluable—when analysts asked the cedants if they had any other comments, a resounding number commented on how great it was to have a study looking at the needs of cedants in the Latin America region.


If there were still any reinsurers that needed convincing, analysts asked


cedants if the information collected in this study provides reinsurers with what they need to improve the way they do business. Some 97.5 and 99.3 percent of respondents said ‘yes’ in the non-life and life studies respectively.


2011 LATIN AMERICA LIFE OVERALL FINANCIAL


Financial value Financial security


Gen Re Mapfre Re Allianz Re - SCOR Global Life PartnerRe + RGA MAPPING OUT PERFORMANCE


THE FLASPÖHLER TEAM HAVE USED PERCEPTUAL MAPS TO GAUGE THE STRENGTH OF REINSURERS IN BOTH SERVICE AND FINANCIAL MATTERS.


Reinsurers above the horizontal axis are above average on


fi nancial matters, and those to the right of the vertical axis are above average in service matters. Those in the top right-hand quadrant have the highest scores in both fi nance and service.


hen providing a service to others, the old adage of ‘the customer is always right’ rings true. This is perhaps why studies such as the


Although the results of these studies will be covered in more detail in Intelligent Insurer’s daily newsletter at the FIDES conference, here are some of the results to get you started.


+ Better Munich Re


Hannover Re Swiss Re


Patria Re


SERVICE


Expertise and market knowledge Client orientation Timely service


Effective training courses and seminars Risk management service Actuarial expertise


Names of companies in lower left quadrant have been hidden. -


Medical underwriting capabilities Strong claims-handling ability


Summer 2011 | INTELLIGENT INSURER | 41


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