Extending Unified Communication value to increase business velocity


The latest Unified Communication (UC) software incorporates communications-enabled business processes (CEPB).


CEPB takes Unified Communications beyond personal productivity to make business processes more efficient, as these two examples show.


Companies can accelerate order- to-ship time by merging UC voice with warehouse applications that have text to speech capabilities. The result, less chance of errors in misinterpreting instructions.


CEPB can also be used to speed problem resolution. Agents can use presence and instant messaging to bring in experts and use click to call to bring them into live discussion.


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