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Ask the Expert


Q: Technology seems to have been advancing dramatically in the last few years, but what technology is available for the cleaning industry?


A: New and innovative technology is being introduced all the time for many different aspects of the cleaning industry. As with any industry, technology is constantly improving and advancing, be it equipment to assist with cleaning tasks, such as vacuums and scrubber dryers, or software programs specifically designed for the cleaning sector.


For example, at Peartree Cleaning Services recently we were the first company to implement into our day-to-day operations, an application which has been designed by CleanLink software. The application has been created for use on either the iPhone or iPad and has been purposely developed for contract cleaning companies to efficiently manage all locations remotely. With the use of the CleanLink application our head office is able to constantly monitor progress at each of our sites, keep track of any updates, and maintain client satisfaction. We are giving all of the operations managers at Peartree Cleaning Services an iPad with the application pre- installed. This will allow them to work in sync with the head office remotely, perform onsite audits, record additional services provided,


place orders for supplies, log any complaints or requests from the customer, receive instructions, record client satisfaction rates and take photographs onsite. CleanLink also enables our managers to have all their staff details, client and site details, specification, pay rates and hours allocated, enabling them to have all this information at their fingertips. We will be issuing our operation managers the iPad 2 and our site managers the iPhone 4.


We have introduced the CleanLink i-application as it will enable us to personalise each of our client’s locations, and will allow us to easily tailor each of our client’s individual requirements to best fit their needs. Customer satisfaction is very important to us and that is why we are always looking to implement new technologies, to help us work to maximum efficiency, and to manage our sites to the best of our capabilities.


There have also been many other breakthroughs in technology with regards to equipment and machinery. ‘Green Technology’ has been introduced into the cleaning industry as people are becoming increasingly aware of


the importance of protecting the environment and saving energy. A lot of the equipment implemented for cleaning now runs much more efficiently and as such is having an improved impact on the environment. Technologies have also been introduced to reduce or eliminate chemicals used in cleaning products, such as the Activeion ionator EXP, which ionises water to kill bacteria and germs, without the use of cleaning chemicals. There are also many cleaning products currently available that are environmentally friendly.


Technology will continue to develop and improve, and the cleaning industry will continue to benefit from new innovations.


If you have a question for the expert, please email: charlotte@opusbusinessmedia.co.uk. Your question could be featured in the next issue of Tomorrow’s Cleaning.


www.peartreecleaning.co.uk


The future of our cleaning industry | TOMORROW’S CLEANING | 39 REGULAR


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