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Hako Machines Ltd is expanding with the opening of a dedicated parts centre to house its £2.6 million central stock of spares and disposables currently held in the UK. Its current warehouse will then be transformed into a state of the art demonstration and training facility.


Managing Director Stuart Taylor explains: “We’ve always made a considerable financial commitment to the UK parts supply but a dedicated centre of this kind also needs the right personnel, management and expertise. It’s a massive undertaking but it takes that level of commitment to the quantity and value of the stock to be able to deliver a quality service.


“As our business in the UK has grown, so has our commitment. The new parts centre is based a short distance from our Crick office so it’s a great central location with more space to store and catalogue the items so that we can


What’s On?


2011 1st – 3rd March The Cleaning Show Birmingham, UK www.cleaningshow.co.uk


2nd March APSE Catering and Cleaning Service – Supervisory Skills Event Newcastle www.apse.org.uk


5th – 7th April CleanScene Melbourne Melbourne, Australia www.cleansceneshow.com.au


14th- 16th April Connections Conference and Exhibition Florida, USA www.connectionsconvention.org


OCS has been named a finalist in the Institute of Customer Service


UK Customer Satisfaction Awards 2011 for its CleanSmart™ entry in the Customer Satisfaction Innovation Award category. OCS’s unique CleanSmart™ system has brought lean engineering principles to the traditional cleaning process to give clients an exceptional quality service with a wide range of additional benefits. The UK Customer Satisfaction Awards recognise organisations that have implemented the UK’s leading customer service strategies with entries being judged by a panel of Institute members and industry experts.


Working ‘smarter’ through CleanSmart™ delivers dramatic improvement to efficiencies


11 | TOMORROW’S CLEANING | The future of our cleaning industry NEWSFLASH


within the cleaning process without adding cost, as well as resulting in higher employee esteem, team purpose and lower staff churn and absenteeism. Client satisfaction with CleanSmart™ has had a positive influence on customer retention figures with clients being reluctant to revert to more traditional cleaning methods.


Awards finalists will be celebrated at a banquet at the London Marriott Hotel on 22nd


will be announced. www.ocs.co.uk


March where the overall category winners


get the parts out even faster. It also has its own office space for our parts and distribution team. We already have a ‘first pick’ rate of 95% when it comes to parts availability so it will be nice to get it to 100%.”


This investment and Hako’s continued expansion proves that the industry remains bouyant regardless of what sceptics say. Stuart added: “We started the year with a bang recording our best ever sales figures and the first quarter is looking brilliant. But that’s another story!”


With the warehouse division moving out of the Crick headquarters, Hako will use the space to create an impressive demonstration and training area that can be used for product presentations and meetings. With a mezzanine floor, visitors will be able to get a great


overview of the machines in action as well as seeing them at a working level.


Stuart adds: “The new demonstration and training facility will give us the opportunity to showcase the machines as they are seen in their working environments as well as profiling other aspects of the business such as our mobile service solution and research and development projects to potential and existing customers.”


www.hako.co.uk.


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