Get in touch

For the latest DSA news and information, take a look at our website: dsa.gov.uk

Information for your candidates on learning to drive is available on direct.gov.uk/motoring. Driver and rider trainers can view key information on the business customer site: businesslink.gov.uk/transport

Booking a test and enquiries

Book and manage your test appointments online at: direct.gov. uk/drivingtest or businesslink.gov.uk/ transport

Or telephone Enquiry and booking line 0300 200 1122

Welsh line 0300 200 1133

For hearing impaired customers (minicom) 0300 200 1144 (practical) 0300 200 1166 (theory)

Fax 0300 200 1155 (practical) 0300 200 1177 (theory)

Telephone fast track Call 0300 200 1122 and then dial one of the following options:

All theory tests Dial 11

Practical car test enquiry and booking (including ADIs) Dial 25

LGV/PCV trainer bookings Dial 26

Motorcycle trainer booking from 08:15 only – Dial 27

DSA Headquarters DSA headquarters are based at The Axis Building, 112 Upper Parliament Street, Nottingham NG1 6LP

To contact us, please use the following numbers for departments, dialling 0115 936 first:

Switchboard 6666

Testing and assessment (COB) 6449 & 6514 E-assessment 6446 Pass Plus 6504

Experienced driver assessment services 6488 Despatch 6136

Technical support team 0300 200 1122

Cardington (training/learning materials) 01234 744000 - dial 27

Customer service enquiries Phone 0300 200 1122 (practical) 0300 200 1188 (theory)

Fax 0300 200 1155 (practical) 0300 200 1177 (theory)

Email customer.services@dsa.gsi.gov.uk

CBT (compulsory basic training) enquiries Phone 0115 936 6547

Fax 0115 936 6582

Email: cbt@dsa.gsi.gov.uk

Instructor services and registration team (ADI) Phone 0300 200 1122 Fax 0300 200 1155 Email adireg@dsa.gsi.gov.uk

Fraud and integrity team Phone 02920 581 155 (office hours only) 02920 581 290 (out of hours) Email integrity.team@dsa.gsi.gov.uk

Useful links

There may be times when you need to direct your customers to very specific information about something DSA deals with. Here’s an alphabetical list of the user- friendly links that you could need:

direct.gov.uk/cbt About compulsory basic training

direct.gov.uk/driversrecord Preparing for your driving test - The Driver’s Record

direct.gov.uk/driving Driver licensing

direct.gov.uk/drivingtest Book your theory and practical tests online

direct.gov.uk/drivingtestfees Driving test fees

direct.gov.uk/ecosafedriving Eco-safe driving and riding

direct.gov.uk/ers Enhanced Rider Scheme

direct.gov.uk/highwaycode The Highway Code

direct.gov.uk/learnerdrivers Learner and new drivers

direct.gov.uk/learning2drive Learner and new drivers

direct.gov.uk/motorcycletest Motorcycle practical test explained

direct.gov.uk/motoring Motoring

direct.gov.uk/motoringforms Motoring forms

direct.gov.uk/motoringleaflets Motoring leaflets

direct.gov.uk/motoringnearest Find your nearest

direct.gov.uk/motoringonline Motoring transactions and services

direct.gov.uk/motoringpublications TSO online bookshop for DSA

direct.gov.uk/passplus About Pass Plus

direct.gov.uk/roadsafety Road safety

direct.gov.uk/theorytest Theory test

direct.gov.uk/traffic Find information on traffic and road congestion across the UK

20 Despatch Magazine www.dsa.gov.uk