DRAFT CODE OF PRACTICE (CoP) for Approved Driving Instructors (ADIs) and those Potential Driving Instructors (PDIs) who hold a valid Trainee Licence

Advertising

• The advertising of tuition shall be factual, honest and not misleading; claims made will be verifiable and comply with codes of practice set down by the Advertising Standards Authority (ASA).

• Advertising that refers to clients’ pass rates must be factual and verifiable. Advertised pass rates should not be open to misinterpretation and the basis on which the pass rate has been calculated should be made clear.

Conciliation

• Complaints by clients should be made to the instructor/school in the first instance and follow the complaints procedure issued by the instructor/school.

• Failing agreement or settlement of a dispute reference may be made to DSA to consider the matter and advise accordingly.

DSA The Axis Building 112 Upper Parliament Street Nottingham NG1 6LP

Tel: 0300 200 1122 Email: charles.morton@dsa.gsi.gov.uk www. dsa.gov.uk