Get in touch


For the latest DSA news and information, take a look at our website: dsa.gov.uk


Information for your candidates on learning to drive is available on direct.gov.uk/motoring. Driver and rider trainers can view key information on the business customer site: businesslink.gov.uk/transport


Booking a test and enquiries


Book and manage your test appointments online at: direct.gov. uk/drivingtest or businesslink.gov.uk/ transport


Or telephone Enquiry and booking line 0300 200 1122


Welsh line 0300 200 1133


For hearing impaired customers (minicom) 0300 200 1144 (practical) 0300 200 1166 (theory)


Fax 0300 200 1155 (practical) 0300 200 1177 (theory)


Telephone fast track Call 0300 200 1122 and then dial one of the following options:


All theory tests Dial 11


Practical car test enquiry and booking (including ADIs) Dial 25


LGV/PCV trainer bookings Dial 26


Motorcycle trainer booking from 08:15 only – Dial 27


DSA Headquarters DSA headquarters are based at The Axis Building, 112 Upper Parliament Street, Nottingham NG1 6LP


To contact us, please use the following numbers for departments, dialling 0115 936 first:


Switchboard 6666


Testing and assessment (COB) 6449 & 6514 E-assessment 6446 Pass Plus 6504


Experienced driver assessment services 6488 Despatch 6136


Technical support team 0300 200 1122


Cardington (training/learning materials) 01234 744000 - dial 27


Customer service enquiries Phone 0300 200 1122 (practical) 0300 200 1188 (theory)


Fax 0300 200 1155 (practical) 0300 200 1177 (theory)


Email customer.services@dsa.gsi.gov.uk


CBT (compulsory basic training) enquiries Phone 0115 936 6547


Fax 0115 936 6582


Email: cbt@dsa.gsi.gov.uk


Instructor services and registration team (ADI) Phone 0300 200 1122 Fax 0300 200 1155 Email adireg@dsa.gsi.gov.uk


Fraud and integrity team Phone 02920 581 155 (office hours only) 02920 581 290 (out of hours) Email integrity.team@dsa.gsi.gov.uk


Useful links


There may be times when you need to direct your customers to very specific information about something DSA deals with. Here’s an alphabetical list of the user- friendly links that you could need:


direct.gov.uk/cbt About compulsory basic training


direct.gov.uk/driversrecord Preparing for your driving test - The Driver’s Record


direct.gov.uk/driving Driver licensing


direct.gov.uk/drivingtest Book your theory and practical tests online


direct.gov.uk/drivingtestfees Driving test fees


direct.gov.uk/ecosafedriving Eco-safe driving and riding


direct.gov.uk/ers Enhanced Rider Scheme


direct.gov.uk/highwaycode The Highway Code


direct.gov.uk/learnerdrivers Learner and new drivers


direct.gov.uk/learning2drive Learner and new drivers


direct.gov.uk/motorcycletest Motorcycle practical test explained


direct.gov.uk/motoring Motoring


direct.gov.uk/motoringforms Motoring forms


direct.gov.uk/motoringleaflets Motoring leaflets


direct.gov.uk/motoringnearest Find your nearest


direct.gov.uk/motoringonline Motoring transactions and services


direct.gov.uk/motoringpublications TSO online bookshop for DSA


direct.gov.uk/passplus About Pass Plus


direct.gov.uk/roadsafety Road safety


direct.gov.uk/theorytest Theory test


direct.gov.uk/traffic Find information on traffic and road congestion across the UK


20 Despatch Magazine www.dsa.gov.uk


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