IER-DEC09-PG10.2 02/12/2009 10:04 Page 10
News
Professional association of installation and service engineers is launched
NOISE offers service support to
customers and smaller independents
A professional association of
installation and services
engineers has been launched
to offer service support not
only to the end customer but
also to smaller electrical
independents who are not
able to carry repairs
themselves.
The National Organisation
of Installation & Service
Engineers (NOISE) is a trade
association for the consumer
electronics service industry
which affiliates “the highest
level of manufacturer-
authorised service centres”. It
currently has almost 60
members spread throughout
the UK, including Northern
Ireland, and plans to expand
its network to Southern
Ireland very soon.
The association’s aim is to CE and domestic appliance consumer) will be able to enter NOISE is a trade association
provide “easy access to the brands, including Sony, their details with a request for and not a repair network. “It is
best possible after sales Samsung, Panasonic, service and the job will be not our intention to compete
support for CE products” and Toshiba, Loewe, AEG, Miele signposted to the appropriate with the other service
its members will be working and LG. They will aim to repairer. A confirmation email networks for contracts from
to nationally agreed repair and complete jobs within five will be sent to him with the the large retailers. The website
installation standards. The days; their field staff will carry servicing company’s details is aimed at the end user and
members will service all major ID cards and be CRB and a job number which will the smaller independents who
checked. help to track the progress of may wish to indicate that they
Using the association’s the order online. can arrange service for their
website www.thenoiseuk.com Steven Pearson, director of customers at the click of a
the end user (a retailer or a Noise UK, stressed that mouse.”
10 The Independent Electrical Retailer December 2009
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