contents | three
contents
5 | Editor
6 | News | New service standard makes mark
Honours for IT service management pioneer
Top-heavy support drives up costs
1null
The ITIL White Elephant
nullou counulld never canullnull ITInull nullthe enullephant
in the roomnull null indeednull itnulls a topic
14 | Profi le | Funulltsu nullervices | nullpportnullornulld speaks to
that has nulleen hotnully denullated nully its
champions and detractors anullikenull nullut
the teams who null nd themsenullves in the frontnullne when it
has it nullecome too nullig for its own
comes to denullvering outstanding service to customers goodnull nullr is it a framework for which
the service desk is anullnull earsnull
16
HOLDING Bnullnull THE TIDE
The downturn has made
peopnulle wary of moving on
nullnullt that may anull change
nullnull| How To ‘Take A BitenullOnull OnullITIL | nulluick wins and pragmatism
when the good times
that can prove ITInullnulls worth to your nullusiness
start to ronullnullnulloes it reanully
matter whether you keep
your staff nullong termnull
null
HOW TOnullnullnullnullOnull nullOnullnullInullnullTION WITH nullOnull TEnull
In the new wornulld of Twitternull
Facenullok and nullnkedinnullonulld
fashioned tanulling may have nullost
some of its gnullamournullnullt nulldis
Internationanullnulls nullsiness nullnager
nullnulleves originanullsocianullnetworking
can stinull pay practicanulldividends
null
nullLLING THE GOLDEN GOOnull
The commercianullsation
of ITInullis making
it overnully compnullenull
null | Tnullnullnull Pronullenull Inullo Profi t | nullscovering the root cause of
nullreaucratic and nulless
recurring incidents that pnullague a nullsiness can null transformationanullnull
effectivenullnullonnullt nullet it
nullt can pronullem management null turned into a pronull tnull nullead you down the
wrong path
null | SDI Conullenullts | News and events from your Institute
null4 | Book Renullew | nullrek nullma reviews the essentianullreference
guide nullervice nullgreementsnullnullnullnagement nullidenull
october.november | 2009 SuppSupporortWtWorldorld
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